At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations. Organisations that successfully embrace this shift will reap the benefits of reinventing their businesses, dramatically altering the ways in which they serve their markets, and in the process secure a significant digital advantage.

We reckon that organisations of all types and sizes face a dual imperative for success: run better for efficiency and run different for growth. Our innovative and tailor-made approach addresses this twin imperative and delivers to our clients the best technology and business expertise in today’s digital world. Our Solutions include: >Managed Services >IT Services >Cloud Services >Contact Centre on Premise and >Business Process Outsourcing (BPO).

We are recruiting to fill the position below:

Job Title: Retail Shop Consultant

Location: Ogoja, Cross River
Employment Type: Full-time

Responsibilities

• Responsible for managing a whole lot of incoming and outgoing calls in the organization
• Build long-lasting relationships with customers
• Keep a comprehensive record of all calls and/or conversations in the organization’s call center data bank
• Attend educational seminars or conferences on a regular basis so as to develop expertise and improve performance levels
• Make use of available opportunity to sell or advertise products to customers
• Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues
• Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems
• Route calls to the appropriate channel(s)
• Move complex issues or complaints to supervisors
• Willing to work during extended odd hours and/or during holiday periods.

Qualifications

• Interested candidates should possess an HND / Bachelor`s Degree with 1 – 3 years experience.

Salary
N150,000 monthly.

Application Closing Date
28th February, 2026.