Kaplo is Africa’s most innovative Human Resource & Business Support Solutions provider, serving clients with cutting-edge business advisory and human capital solutions across diverse sectors of the African economy.

At Kaplo, we have proven expertise in business advisory and human resource capabilities targeted at productivity, profitability, sustainability, transformation and overall growth of your business.

We are recruiting to fill the position below:

Job Title: Restaurant Waiter / Server

Location: Apex Wuse II, Abuja (FCT)
Reports To: Supervisor

Job Summary

• The Restaurant Waiter / Server is responsible for providing excellent customer service to ensure a memorable dining experience for guests.
• This role involves greeting and seating customers, taking food and drink orders, serving dishes and beverages, and maintaining a clean and organized dining area.
• The ideal candidate will have strong communication skills, a positive attitude, and a commitment to delivering high-quality service.

Key Responsibilities
Customer Service:

• Greet and welcome guests in a friendly and professional manner.
• Present menus and provide detailed information about food and beverage options.
• Answer questions regarding menu items, specials, and dietary restrictions.
• Take food and drink orders accurately and efficiently.
• Ensure timely and correct delivery of orders to the guests.
• Address and resolve guest complaints or concerns promptly and effectively.

Service Duties:

• Prepare tables for dining, including setting up utensils, napkins, and glassware.
• Monitor and attend to guests’ needs throughout their dining experience.
• Clear and clean tables after guests have finished dining.
• Refill drinks and check on guests to ensure satisfaction with their meals.
• Maintain a clean and organized work area, including the dining room and service stations.

Operational Responsibilities:

• Collaborate with kitchen staff to ensure orders are prepared and delivered correctly.
• Handle cash and process transactions accurately.
• Follow all restaurant policies and procedures, including health and safety regulations.
• Assist with restocking and organizing supplies as needed.

Teamwork:

• Work effectively as part of a team to provide excellent service.
• Communicate effectively with colleagues and management to ensure smooth operations.
• Assist other staff members during busy periods and provide support as needed.

Qualifications

• High school diploma or equivalent.
• Previous experience in a restaurant or customer service role is preferred but not required.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong attention to detail and commitment to providing high-quality service.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift and carry heavy items, such as trays and boxes.
• Good physical stamina and manual dexterity.

Additional Information:

• Uniforms are required and will be provided by the restaurant.
• On-the-job training will be provided.

Application Closing Date
7th May, 2026.