Job Summary:

We are seeking an experienced, energetic, and customer-focused Restaurant Supervisor to oversee the daily operations of our restaurant. The ideal candidate will be responsible for maintaining high standards of food, service, health and safety, ensuring a superior dining experience, and driving profitability.

Key Responsibilities:

• Oversee the day-to-day restaurant operations to ensure smooth service and a positive customer experience
• Supervise and train front-of-house and back-of-house staff, ensuring adherence to service standards
• Monitor inventory, place orders for food, beverages, and supplies as needed
• Manage staff schedules, delegate tasks, and handle attendance/biometric reporting
• Ensure compliance with hygiene, health, and safety regulations
• Address customer complaints and resolve issues promptly and professionally
• Track sales, control costs, and meet or exceed revenue and profitability targets
• Liaise with kitchen staff to ensure quality control, timely service, and menu consistency
• Implement marketing strategies and promotional activities to attract and retain customers
• Prepare and present regular reports on operations, staff performance, and revenue

Qualifications:

• Bachelor’s degree in Hospitality Management or related field (or equivalent experience)
• 3-5 years’ proven experience as a Restaurant supervisor or in a leadership role within the food service industry
• Strong leadership, interpersonal, and communication skills
• Solid understanding of restaurant operations, inventory, and financial controls
• Familiarity with restaurant POS systems (e.g., Omega software), and biometric attendance tools
• Ability to work under pressure in a fast-paced environment
• Excellent customer service and conflict-resolution skills
• Flexibility to work evenings, weekends, and holidays as needed

Preferred:

• Experience in fine dining or high-volume restaurants
• Basic accounting and budgeting knowledge
• Food safety and hygiene certification