Goldplates Feast House, a reputable restaurant, is recruiting suitable candidates to fill the position below:

Job Title: Restaurant Operation Manager

Location: Lagos Island, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a highly skilled and experienced Restaurant Operations Manager to oversee the day-to-day operations of our Quick Service Restaurant (QSR).
• The ideal candidate will be responsible for ensuring efficient restaurant operations, exceptional customer service, staff management, and achieving financial targets.

Responsibilities

Operations Management:

• Oversee the daily operations of the restaurant, including opening and closing procedures, ensuring cleanliness, maintenance of equipment, and adherence to food safety standards
• Monitor inventory levels and ensure adequate stock levels to minimize waste.
• Implement and enforce standard operating procedures (SOPs) to optimize efficiency and productivity.
• Handle customer inquiries, feedback, and complaints promptly and professionally
• Schedule employee shifts and ensure compliance with labor laws and regulations.

Customer Service:

• Ensure that guests receive high-quality service and an exceptional dining experience.
• Monitor customer satisfaction levels, address any issues or concerns, and implement improvements as needed.
• Foster a positive and welcoming atmosphere for both customers and employees.

Financial Management:

• Develop and manage budgets, financial forecasts, and financial reports to achieve revenue and profitability targets.
• Analyze financial performance, identify areas for improvement, and implement cost-control measures.
• Monitor sales trends, analyze variances, and develop strategies to maximize sales and profitability.

Quality Assurance:

• Maintain high standards of food quality, presentation, and consistency.
• Conduct regular inspections and audits to ensure compliance with health and safety regulations, sanitation standards, and company policies.
• Implement corrective actions and improvements to address any deficiencies or non-compliance issues.

Qualifications

• Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
• 5- 8 years of Proven experience as an Operations Manager in the Quick Service Restaurant (QSR) industry.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to work effectively under pressure and in a fast-paced environment.
• Proficiency in computer software applications, including MS Office and restaurant management systems.
• Knowledge of food safety regulations and restaurant industry best practices.

Salary
N200,000 – N250,000 / month.

Application Closing Date
Not Specified.