Gamma Mobility is a mobility-fintech company fueling the dreams of gig workers across Africa. We empower riders and drivers with vehicles and financial services through innovative solutions and strategic partnerships. With thriving hubs in Nigeria and Ghana, we’re rapidly expanding and we would like you to be a part of our journey.

Job Title: Relationship Officer

Locations: Abuja, Epe – Lagos, Ibadan – Oyo, Ile-Ife – Osun, Akure – Ondo, Kano and Asaba – Delta
Employment Type: Full-time

Position Summary

• We are seeking a Relationship Officer to manage a portfolio of vehicles, ensuring timely repayments, customer engagement, and portfolio health.

Key Responsibilities

• Monitor and manage a portfolio of vehicles, ensuring timely repayment of rental and lease obligations.
• Engage with customers proactively to ensure on-time payments, track repayment schedules, and address payment concerns.
• Implement structured repayment plans for customers facing financial difficulties while minimizing risks.
• Collaborate with the recovery team for escalated payment defaults and repossession when necessary.
• Assess customers’ financial health and identify early warning signs of potential defaults.
• Recommend appropriate risk mitigation measures, including payment restructuring or recovery actions.
• Ensure full compliance with company policies, lease agreements, and regulatory guidelines.
• Provide regular updates to the Senior Relationship Officer on portfolio health and key challenges.

Requirements

• Bachelor’s Degree in any field.
• 1-3 years of professional work experience, preferably in the asset financing or loan recovery industry.
• Previous experience in customer relationship management
• Excellent communication, listening and analytical skills
• Ability to work in a fast-paced environment
• Problem-solving skills.
• Attention to detail.

Application Closing Date
Not Specified.