Fina Trust Microfinance Bank, a member of LOLC Group with corporate Head Office in Colombo – Sri Lanka, is one of Nigeria’s foremost Microfinance Banks. Its operating license was secured from the Central Bank of Nigeria (CBN) in September 2009 as a Microfinance Bank and commenced operations in October 2009. It holds a State License and hence operates in Lagos State.

We are recruiting to fill the position below:

Job Title: Relationship Officer

Location: Lagos
Employment Type: Full-time

Job Summary

• We are looking for a Relationship Officers to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.
• To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers.
• We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Responsibilities

• Understand customer needs and develop plans to address them
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of the market

Requirements

• Minimum of OND in any field
• Proven experience as a Relationship Officer
• Knowledge of customer relationship management (CRM) practices
• Experience in sales is preferred
• Problem-solving attitude
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset.

Application Closing Date
1st March, 2022.