TalentPool is Nigeria’s emerging human capital solutions company providing a wide range of human capital and business support solutions to businesses. We work with our clients to provide bespoke solutions and hiring that addresses core human capital challenges through talent search, training, background checks, payroll management and outsourcing.

We are recruiting to fill the position below:

Job Title: Relationship Manager

Location: Ikeja, Lagos
Employment Type: Full-Time

Role Summary

• As our Relationship Manager, you’ll play a central role in managing and strengthening partnerships with third-party service providers, including logistics partners, external vendors, infrastructure providers, and payment gateway platforms.
• You’ll act as the key liaison between the company and our external ecosystem, ensuring that service levels are maintained, expectations are aligned, and issues are quickly resolved.
• This role requires someone who is detail-oriented, tech-aware, and excellent at stakeholder management, especially in environments involving service agreements and digital transactions.

Key Responsibilities
Vendor & Partner Management:

• Serve as the primary point of contact for all third-party service providers, including logistics vendors, facility providers, and payment gateway platforms.
• Maintain positive working relationships through regular communication, service reviews, and problem-solving.
• Monitor performance against service-level agreements (SLAs) and escalate issues where necessary.

Payment Gateway Coordination:

• Support the setup, integration, and monitoring of payment gateway services, ensuring smooth transaction processing.
• Liaise with finance, IT, and operations teams to ensure gateway uptime, reporting accuracy, and payment reconciliation.
• Stay updated on fintech trends and new technologies in the digital payment space.

Contract & Compliance Oversight:

• Collaborate with the legal and finance teams to manage contracts, MOUs, and renewals with third-party providers.
• Ensure vendors are compliant with all company policies, regulations, and security standards.
• Track documentation, certifications, and renewal deadlines.

Cross-Functional Collaboration:

• Work closely with internal departments — including IT, Admin, Finance, and Customer Support — to align vendor services with operational goals.
• Participate in project planning involving new vendors or infrastructure rollouts.

Requirements
Qualifications:

• Bachelor’s Degree in Business Administration, Finance, Management, or a related field.
• Experience with contract management, payment systems, or vendor compliance is a strong advantage.

Experience & Skills:

• Minimum of 3 years’ experience in vendor management, partner relationship management, business operations, or procurement — ideally within fintech, tech, or logistics sectors.
• Understanding of payment gateway systems, integrations, and digital transaction processes.
• Excellent negotiation, communication, and problem-solving skills.
• Ability to manage multiple stakeholders and projects simultaneously.
• Highly organized, tech-savvy, and detail-focused.

Salary
N250,000 – N300,000 Monthly.

Application Closing Date
6th August, 2025.