Henobs Engineering Services Limited is into Oil & Gas services and trainings, we offer Lifting equipment / Lifting accesories inspection services, Crane inspection, Forklift Payloader inspection, Heavy Duty Vehicle inspection and Calibration services.

We are recruiting to fill the position below:

Job Title: Relationship Manager

Location: Lagos

Job Description

• We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships.
• The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients.
• You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
• To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organization.
• You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint.
• Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.

Responsibilities

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products in order to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.

Requirements

• Candidates should possess a Bachelor’s Degree / HND qualification.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.

Application Closing Date
1st April, 2022.