Efezi Southsea Nigeria Limited, established in 2009, is a hospitality consultancy firm specializing in providing expert services to small and medium-sized hotels.

We are recruiting to fill the position below:

Job Title: Quality Control Officer

Location: Ikeja, Lagos
Reports to: The General Manager, Operations Manager, or Quality Assurance Manager

Responsibilities

• Monitor and maintain service quality across all hotel departments.
• Ensure compliance with the hotel’s Standard Operating Procedures (SOPs).
• Conduct regular quality inspections of guest rooms, public areas, restaurants, bars, and other facilities.
• Ensure the hotel consistently meets its quality and service standards.
• Evaluate the quality of guest service at all customer touchpoints.
• Monitor guest feedback, complaints, and online reviews.
• Recommend corrective actions to improve guest satisfaction.
• Ensure prompt resolution of guest complaints.
• Ensure all departments comply with hotel policies and procedures.
• Monitor adherence to health, hygiene, and safety regulations.
• Ensure staff maintain proper grooming and professional appearance.
• Verify compliance with food safety and sanitation standards.
• Conduct daily, weekly, and monthly quality inspections.
• Perform spot checks on rooms before guest occupancy.
• Inspect food preparation, storage, and service areas.
• Audit departmental performance against established quality standards.
• Identify service quality gaps and training needs.
• Conduct or coordinate quality improvement training sessions.
• Coach staff on customer service excellence and best practices.
• Promote a culture of continuous improvement.
• Prepare inspection reports and quality assessment reports.
• Document non-compliance issues and recommend corrective actions.
• Monitor implementation of corrective action plans.
• Submit regular quality performance reports to management.
• Identify operational weaknesses affecting service quality.
• Recommend improvements to hotel procedures and workflows.
• Monitor the effectiveness of implemented improvements.
• Encourage innovation to enhance guest satisfaction.
• Ensure guest rooms and public areas meet cleanliness standards.
• Monitor pest control, waste management, and sanitation practices.
• Verify that safety equipment is functional and accessible.
• Ensure emergency procedures are understood and followed.
• Work closely with Housekeeping, Front Office, Food & Beverage, Maintenance, Security, and other departments.
• Follow up on quality-related issues until they are resolved.
• Promote teamwork to achieve consistent service standards.
• Benchmark hotel performance against industry best practices.
• Support quality certification and accreditation initiatives.
• Recommend strategies to improve operational efficiency and guest satisfaction.
• Monitor key quality indicators and service trends.

Requirements

• Candidates should possess relevant qualifications with 10 years working experiences.

Application Closing Date
12th August, 2026.