Key Responsibilities

• Project Tracking & Organization – Monitor project deliverables, due dates, and progress, ensuring smooth execution and alignment with client goals.
• Client Communication & Follow-ups – Manage email communications, follow up on outstanding items, and keep clients informed about project updates.
• Stakeholder Management – Act as a key liaison between internal teams and clients, ensuring clear expectations and seamless collaboration.
• Objection Handling & Issue Resolution – Maintain a calm, professional demeanor when handling client concerns, ensuring positive and productive interactions.
• Documentation & Reporting – Keep track of important project details in Google Sheets and other project management tools, ensuring all stakeholders have access to updated information.
• Client Calls & Meetings – Confidently lead client-facing meetings, providing updates, addressing concerns, and ensuring alignment on next steps.

What Success Looks Like

• Seamless Project Execution – Deliverables are completed on time, and projects stay on track without delays.
• Clear & Proactive Communication – Clients and internal teams are always informed, reducing misunderstandings and last-minute changes.
• Strong Client Relationships – Clients feel heard, supported, and confident in the project’s progress.
• Well-Organized Documentation – All project details are properly recorded, accessible, and up-to-date.
• Confident Client Engagement – Meetings are conducted professionally, with strong objection handling and positive rapport.

Qualifications

• 2+ years of project management experience, preferably within the CPG or cosmetics industry.
• Fluent in English, with excellent verbal and written communication skills.
• Highly detail-oriented and exceptionally organized.
• Proficiency in Google Sheets and adaptability to other project management tools.
• Client-facing experience – must be comfortable leading client calls and discussions.
• Personality fit is key – must have a pleasant demeanor, strong objection-handling skills, and the ability to maintain professionalism in all interactions.
• Comfortable working in the adult wellness industry. Note: not all of their clients are in this space.