Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Program Manager

Location: Lagos, Nigeria
Job type: Permanent
Department: Paymate – Digital Commerce & Merchant Acquiring

Job Description

• To manage software development projects in alignment with engineering process, upholding, and reinforcing agile practices in the business and building self-organizing teams.

Responsibilities

• Project Management
• Ensures satisfactory service with customers at all levels (Business Analyst, Developers, and Management)
• Conducts internal audits to measure and assure adherence to established Quality Assurance standards for software development, application integration, information system performance, and corresponding documentation
• Ensures proper documentation of all product and project activities
• Reviews new or modified programs, including documentation, diagram, and flow charts, to determine if the programs will perform according to user requests and conform to guidelines
• Makes recommendations for improvement of applications to programmers and software developers or engineers
• Creates methodologies and processes for the collection and analysis of data for ensuring software, systems, and product quality
• Track project against its schedule and objectives and take corrective actions to address deviations
• Agile Practice
• Escalate issues to the appropriate authority to get support in closing long standing issues or issues threatening achievement of business objectives
• Supports the team in addressing and eliminating issues to improve the likelihood of achieving the objectives of the Iteration
• Exhibits the behaviors of a Lean-Agile leader who leads by example; leads the change; and helps the team embrace SAFe core values, adopt, and apply SAFe principles
• Facilitates team events, including (where applicable) the Daily Stand-up, Iteration Planning, Iteration Review, and Iteration Retrospective
• Supports the Product Owner in managing the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope
• Escalates people problems to management where necessary
• Supports the team’s efforts to continuously improve communications and relationships with other teams
• Supports the overall adoption of SAFe across the enterprise by coaching stakeholders and other non-agile teams on effective interactions with agile teams
• Responsible for preparing weekly report while also responsible project documentation as well as agile event documentation

Requirements

• Minimum of Bachelor’s Degree / HND in Computer / System / Information Technology or a related discipline
• Minimum of three (3) years in a similar function with a focus on IT product
• Working knowledge of agile methodology, techniques, and frameworks, such as SAFe, Scrum or Kanban, to deliver solutions
• Relevant certification such as ITIL (Information Technology Infrastructure Library), Project Management Professional (PMP), Agile Project Management, Certified Scum Master (CSM), PRINCE2 Foundation/Practitioner, Associate in Project Management, Certified Associate in Project Management (CAPM), Certified Business Analysis Professional (CBAP).

Application Closing Date
9th May, 2023.