The Nelson Mandela Gardens is a multifaceted hospitality service provider which offers tourism, lodging excursions, conferences, social gathering services.

We are recruiting to fill the position below:

Job Title: Pool Attendant

Location: Asaba, Delta
Employment Type: Full-time

Full Job Description

• The pool attendant will perform guest safety and recreational work supervising the pool area and enforcing safety regulations and guidelines as per the resort management.

Responsibilities

• Observe and patrol pool and enforce safety regulations.
• Assists swimmers from water when in danger.
• Provide excellent service consistent with the hotels’ standards operating procedures and brand attributes.
• Greet all guests uponarrival distribute towels, offer assistance with seating, and delivering consistent guest service, exceed guest expectations, and provide all other supporting services.
• Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.
• Poolside Bar hours of operation, location of facilities, and emergency procedure for rescue.
• Knowledgeable of hotel facilities and services to answer guest inquiries.
• Willing to take ownership of allguest requests and complaints, try to resolve issues immediately, and follow up to ensure the guests’ satisfaction.
• Responsible for maintaining the cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.
• Facilitate and maintain consistent pool safety programs, training, anddocumentation to ensure the overall safety of guests in the pool area.
• Work closely with other departments that are essential to ensuring a positive guest experience.
• Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.

Preferred Qualifications

• High School or College Degree preferred 2 – 5 years experience in a luxury hotel
• Fluent English
• Expert swimming skills
• Adequate lifeguard training
• Food and beverage knowledge
• Strong commitment to service.

Application Closing Date
11th February, 2022.