Teestone Hotels & Apartments is recruiting suitable and experienced candidates to fill the position below:

Job Title: Personal Assistant

Location: Ikeja, Lagos

Job Summary

• The Personal Assistant to the General Manager is responsible for providing comprehensive administrative, organizational, and operational support to the General Manager in a hotel environment.
• The role ensures efficient coordination of executive activities, smooth communication across departments, and timely follow-up on operational matters to maintain high service standards and guest satisfaction.

Key Duties & Responsibilities
Administrative Support:

• Manage and coordinate the General Manager’s calendar, appointments, and daily schedule.
• Screen calls, emails, and visitors, ensuring proper prioritization.
• Draft, review, and send official correspondence, memos, and reports.
• Maintain accurate filing systems (electronic and hard copy).

Operational Coordination:

• Liaise with all departments (Front Office, Housekeeping, Food & Beverage, Maintenance, Security) on behalf of the General Manager.
• Follow up on daily operational issues and ensure prompt resolution.
• Track departmental reports and escalate key issues to the General Manager.
• Assist in implementing management decisions and policies.

Meetings & Reporting:

• Prepare meeting agendas, documents, and presentations.
• Take minutes during management meetings and circulate them promptly.
• Follow up on action points and deadlines.
• Compile daily, weekly, and monthly hotel performance reports.

Guest Relations & Service Support:

• Handle sensitive guest complaints or VIP requests escalated to the General Manager.
• Ensure proper follow-up and resolution of guest concerns.
• Assist in coordinating VIP arrivals, stays, and special arrangements.

HR & Administrative Assistance:

• Support recruitment processes (scheduling interviews, documentation).
• Assist in staff communication and internal memos.
• Maintain confidentiality of staff and management records.

Logistics & Coordination:

• Arrange travel, accommodation, and official engagements for the General Manager.
• Coordinate inspections, audits, and management visits.
• Ensure readiness for internal and external meetings.

Requirements & Qualifications

• Minimum of HND / BSc Degree in Hospitality Management, Business Administration, or related field.
• 2–4 years of experience in hospitality or administrative roles.
• Prior experience as a Personal Assistant or Executive Assistant is an advantage.
• Good understanding of hotel operations and service standards.

Working Conditions:

• Fast-paced hospitality environment.
• May require long or flexible working hours, including weekends and holidays.
• Frequent interaction with guests, staff, and management.

Personal Attributes:

• Well-groomed and professional appearance.
• Proactive and result-oriented.
• Ability to remain calm under pressure.
• Strong sense of responsibility and accountability.

Skills & Competencies:

• Strong organizational and multitasking skills.
• Excellent written and verbal communication.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Attention to detail and problem-solving ability.
• Ability to work under pressure and meet deadlines.
• Strong interpersonal and coordination skills.
• High level of professionalism, discretion, and confidentiality.

Application Closing Date
Not Specified.