Ibadan Electricity Distribution Company (IBEDC) Plc – Headquartered in Ibadan is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states). We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions.

We are recruiting to fill the position below:

Job Title: Payment Channels Analyst

Location: Ibadan, Oyo
Job Schedule: Full-time

Job Description

• This job holder is to ensure IBEDC Payment channels are optimally functioning for improved customer convenience, customer experience and to achieve organizational revenue growth.

Job Responsibilities

• Monitors the availability and functionality of all payment channels across the franchise.
• Escalates network or channels downtime to IT, FETS and third parties for quick resolution of network downtime and payment application development.
• Renders daily and weekly reports on channels transaction counts and performance.
• Monitors agents and sub-agents channels availability and performance.
• Resolves payment-related issues from Prepayment and Post-paid operations units and others.
• Resolves customer complaints logged via CRM and other complaint channels (email, social media, walk-in, etc.)
• Fraud prevention by adhering to SOPs.
• Performs other Ad-hoc assignments as defined by Lead, Payment Channels.

Job Requirements

• A good Bachelor’s Degree (in Business disciplines or any related field).
• A master’s degree in a Business-related field is required.
• Membership of a professional body in the Management or Marketing field is required.
• 0-3 years in billing or prepayment operations in utility company.

Application Closing Date
Not Specified.