Khenpro Global Services is a human capital organization based in Lagos, Nigeria. We provide human resources services to various clients in different sectors. Our Recruitment and Outsourcing Services have helped improve the efficiency and effectiveness of our clients’ service delivery. Our main focus is to enhance client organizations by providing quality services on various aspects of their human resources, allowing the organization to focus on its core issues.

We are recruiting to fill the position below:

Job Title: Outlet Manager

Locations: Island and Mainland – Lagos
Employment Type: Full-time

Role Summary

• We are seeking a high-impact, customer-focused Outlet Manager with proven experience in retail, QSR, hospitality, FMCG, or other fast-paced customer-facing environments.
• The ideal candidate must be able to take ownership of outlet operations, lead a team, drive sales, deliver excellent customer service, and make sound decisions under pressure.

Key Responsibilities

• Manage the day-to-day operations and overall performance of the outlet.
• Drive sales and achieve outlet revenue and performance targets.
• Deliver exceptional customer service and resolve complaints effectively.
• Lead, supervise, coach, and motivate outlet staff.
• Manage inventory, cash handling, wastage, and operational losses.
• Ensure compliance with company policies, hygiene, safety, and brand standards.
• Monitor staff performance, attendance, productivity, and discipline.
• Prepare daily/weekly outlet performance reports.
• Identify operational challenges and implement timely solutions.

Requirements

• HND/Bachelor’s Degree in Business, Management, Hospitality, or related field is preferred.
• 2–3 years’ relevant experience in retail, QSR, hospitality, FMCG, supermarket, or similar high-volume environments.
• Proven experience in customer service with meaningful supervisory/management responsibility.
• Demonstrable ability to manage a busy outlet and multiple employees.
• Strong sales, customer-service, leadership, and problem-solving skills.
• Ability to work effectively in a fast-paced, target-driven environment.
• Strong communication, organization, and decision-making abilities.

Ideal Candidate:

• We are looking for an operator, not just a supervisor—someone who can manage people, customers, sales, stock, and daily operations while maintaining high service standards and delivering measurable results.
• Candidates with only basic customer-service experience and no proven supervisory/operational impact will not be considered.

Salary
N200,000 – N250,000 per month.

Application Closing Date
30th September, 2026.