NEC West Africa delivers advanced solutions to government, telecommunications providers, mobile network operators, network service providers and enterprise. We Offercomprehensive and tightly integrated solutionsacross infrastructure, safety, communications and digital provides carrier-grade solutions with enterprise-class services, maintenance and support.

We are recruiting to fill the position below:

Job Title: Operations SPOC (Single Point of Contact)

Location: Lagos
Employment Type: Full-time

Main Purpose of the Job

• The primary role of the Operations SPOC is to be the first line of contact for the customer regarding all operation issues.
• The SPOC is also coordinating all activities regarding vendor management. This also includes monitoring all vendor performance and making sure they meet required SLA. Tracking NEC performance, SLAs & Compliance is also a key responsibility for the SPOC.

Key Responsibilities

• First line contact for the customer – first responder for all operational request
• Building NEC Operational database – Understanding database building using excel, Power BI, PyCharm, etc
• Handles all operational performance issues – site performance checks, failure trends, SLA and advising the business on improvement plans
• Handling all site health issues – This includes tracking tower Torq, tower maintenance, Fire extinguisher deployment/servicing, etc
• SBC Operational compliance check – making sure SBC Align to the operational standard required by the customer
• SBC Penalty reconciliation – creating charts and organising meetings with SBC to address sites performing poorly and using SBC contracts to debit accordingly
• Site Snags closure – Identifying snags on sites and pushing for closure. Includes high earthing value, leaking shelter, poor cabling, bad AC, open shelter, poor janitorial
• Prepare weekly meeting slide with Customer – Prepare and present NEC weekly performance with customer
• SBC Operational vehicle checks – This includes checking the mileage of all OPV and making sure they are serviced at the due date, this must be reported monthly to customer
• Monthly Target sessions with customer – This include aligning and advising the customer on NEC targets and SLAs to be presented in the monthly meeting with the Customer CTO and directors
• Asset management – Working with the asset team to make sure there is no loss or theft of asset on all our sites and pushing the customer for asset deployment where necessary
• Working with the CTO on brainstorming on performance, asset, and all operational issues
• Organizing NEC weekly operations meeting
• Coordinating all operational activities with our vendor teams, our field teams and customer teams .
• Follow up on each snags/ escalation/ request from customer teams until closure
• Tracking asset management / operational projects/ activities and coordinating with respective stakeholders
• Preparing all weekly and monthly operational and performance reports

Experience & Qualifications

• A Degree in relevant field
• Minimum of 5 years relevant experience in similar role

Person Specification
Focus Area:

• Have relevant IT skills in MS Office applications (advanced excel)
• Knowledge of managed service operation models
• Knowledge of excel, power BI
• Understanding IHS performance levels and SLAs
• Understanding site health and HSE
• Knowledge of managed service operation models
• Understanding site health and HSE
• Knowledge MS office suite
• Knowledge of asset tracking and BTS set up

Key Outputs:

• Daily tracking of all requests from the customer
• Monthly meeting preparations
• Weekly meeting preparations
• Tower Health check
• Performance analysis
• Vendor management

Competencies:

• Have relevant IT skills in MS Office applications (advanced excel)
• Knowledge of managed service operation models
• Knowledge of excel, power BI
• Understanding IHS performance levels and SLAs
• Understanding site health and HSE
• Understanding site health and HSE
• Knowledge of MS office suite
• Knowledge on asset tracking and BTS set up
• The jobholder requires excellent communications skills
• Possess excellent verbal and written communication skills for a demanding and management focused environment
• Should have excellent personal organisation and business principal skills in accordance with modern best practise methods
• Should be able to work productively, efficiently, and effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and correctness.
• Show willingness and ability to learn, improve and adapt if required.

Salary
N200,000 – N300,000 monthly.

Application Closing Date
16th September, 2022.