HR Leverage Africa is a leading Human Resources consulting firm dedicated to providing innovative and practical solutions to businesses across Africa. With a strong presence in several African countries and head quarters located in Lagos, Nigeria, we have established ourselves as a trusted partner for organizations seeking to optimize their human capital and drive business growth.

We are recruiting to fill the position below:

Job Title: Operations Officer (Retail Sector – HR Representative)

Location: Gwarimpa, Abuja (FCT)
Employment Type: Full-time

About the Role

• We are seeking a disciplined and proactive Operations Officer with a background in retail operations or store supervision. The ideal candidate will be responsible for overseeing deployed staff, monitoring workplace discipline, ensuring policy compliance, and serving as the communication bridge between HR Leverage and the client.
• This role is best suited for someone who has previously supervised or managed operations in retail, fashion outlets, supermarkets, or similar environments — and can apply that experience to monitoring staff behavior, discipline, and compliance from an HR perspective.

Key Responsibilities

• Serve as the HR Leverage on-site representative, monitoring deployed staff at the client’s location.
• Supervise and report on staff attendance, punctuality, appearance, and general workplace conduct.
• Use your retail operations experience to identify performance gaps and behavioral issues.
• Enforce workplace discipline and support HR policy compliance among staff.
• Address staff-related issues, concerns, or conflicts and escalate appropriately.
• Collaborate with HR Leverage’s internal team to implement staff improvement plans or disciplinary actions
• Relay internal memos, changes in shift or work structure, and any HR communication to staff.
• Support onboarding of new staff, including orientation and documentation.
• Submit daily or weekly reports on staffing updates and operational observations.
• Liaise professionally with client representatives while maintaining HR Leverage’s interests.

Requirements

• Minimum of OND/HND/B.Sc in Business Administration, Human Resources, or related field.
• 2–3 years of hands-on experience managing or supervising operations in a retail/fashion/supermarket environment.
• Strong communication and interpersonal skills.
• Experience dealing with frontline staff, customer-facing roles, or shift-based teams.
• Reliable, mature, and able to handle fieldwork independently.
• Comfortable using WhatsApp, Excel, and other basic communication/reporting tools.

Salary
Open to negotiation

What We Offer:

• A focused HR field role leveraging your retail background.
• Support and development under the HR Leverage operations team.
• Exposure to HR compliance and workforce monitoring in the retail sector.

Application Closing Date
17th September, 2025.