Alan & Grant – Our client is a leading Microfinance Bank in Nigeria providing micro-banking services to individuals and SMEs.

They are recruiting to fill the position below:

Job Title: Operations Officer

Location: Lagos
Employment Type: Full-time

Job Summary

• The Operations Officer is responsible for ensuring the efficient day-to-day operations of the bank by supporting branch and back-office activities, ensuring compliance with operational policies and regulatory requirements, maintaining service quality, and facilitating seamless transaction processing.

Key Responsibilities

• Execute daily operational activities in line with the bank’s policies and procedures.
• Process customer transactions accurately and within established turnaround times.
• Monitor daily branch operations to ensure efficiency and compliance.
• Ensure proper documentation and processing of account opening, account maintenance, and account closure requests.
• Verify customer documentation in line with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
• Reconcile daily transactions, suspense accounts, and general ledger entries.
• Prepare and submit daily, weekly, and monthly operational reports.
• Monitor cash management activities and ensure adequate cash availability.
• Coordinate the processing of inward and outward transfers, standing orders, and other banking transactions.
• Ensure proper custody and control of sensitive operational instruments, including cheque books, security documents, and vault operations.

Requirements

• Bachelor’s Degree in Banking & Finance, Accounting, Business Administration, Economics, or a related discipline.
• 2 – 5 years’ experience in banking operations, preferably within a microfinance bank.
• Knowledge of microfinance banking operations and regulatory requirements.
• Professional certifications such as ACIB, ACA, ACCA, or relevant certifications will be an added advantage.
• Strong understanding of banking products, operational controls, and customer service standards.
• Proficiency in Microsoft Office applications and Core Banking Systems.
• Excellent written and verbal communication skills.

Application Closing Date
Not Specified.