Reliance Health is a healthcare company using technology to make healthcare more affordable and accessible. Through an integrated approach that includes affordable health insurance, telemedicine and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets. We are also backed by some of the world’s most prominent investors including Partech, Y Combinator and Tencent.

We are recruiting to fill the position below:

Job Title: Operations Lead

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Summary

• This individual will be responsible for general facility and staff administration, patient communications, event management, maintenance of accurate documentation and vendor management at the Port Harcourt Branch of Reliance Family Clinics.

Job Description

• Supervise the maintenance of all facilities, equipment and assets of the clinic.
• Perform staff administrative duties such as staff scheduling, onboarding and training of admin staff, adhoc staff hiring, etc
• Coordinate all patient scheduling and patient communications.
• Plan and execute all clinic projects such as corporate and community health talks and outreaches.
• Ensure accurate documentation and safe record keeping of expenses, revenues, patient data and other critical information
• Train admin staff members and new employees on the use of clinical software and integration with their processes.
• Coordinate correspondence with government agencies/standards (LAWMA, LASSA, HEFEMA, FIRS, LIRS, etc) and other related regulatory bodies, ensuring strict compliance to obligations.
• Manage logistics of patients and products and related resources.
• Manage payables and receivables from corporate/organisations and vendors (billing, collection and invoices)
• Ensure the effective use of Tech in Admin processes, and promote the improvement of processes across the line.
• Serve as the final backup in periods the Admin desk is unstaffed.

Requirements

• Tertiary Education in a reputable Institution
• Minimum of 2 years of experience in operations management in a service industry
• Experience in healthcare administration and operations is preferred
• Excellent people and leadership skills
• Excellent data literacy, numeracy and analytical skills
• Tech savvy and proficiency with productivity tools such as Microsoft Office Suites
• Strong communication – written and oral
• Comfortable working in and across teams

Application Closing Date
31st March, 2022.