Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Operations Executive

Location: Lagos
Employment Type:  Full-time

Job Summary

• To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network.
• As an Operations Executive, you will ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services.

Key Responsibilities
Settlement Computation and Collation:

• Switched transactions settlement
• Processed transactions billing
• Services/Network billing
• Settlement Adjustment
• Settlement Representment
• Exception Investigation and resolution/escalation
• Ensure disputes to be settled daily are settled accordingly.
• Identify exceptions to the above, investigation and resolve/escalate

Dispute Operations:

• Arbitration
• Arbitration Billing
• Pre-arbitration
• Chargeback processing

File processing:

• Card Scheme clearing file processing. (Mastercard, Visa, Discover, Amex, JCB etc)
• Card file processing

Routine Report Delivery:

• Daily Settlement Reports (Details and Summaries)
• Daily Card Management Reports (Card balance, statement, Activity reports)
• Periodic Analytical reports i.e. Weekly, Monthly or Quarterly. (QOC, QMR, CBN Data etc)
• Ensure delivery of Daily Dispute Reports (Details)
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.
• Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency.

Specialized Services:

• Airtime Stock Balance monitoring and reconciliation reporting
• Airtime Stock procurement and top up confirmation
• Agent registration
• Agency Network Virtual account top up
• Agent Details update management
• Mobile Platform Business Reversal Settlement Advice

Service Desk:

• Case Resolution

Administration:

• Self-Management
• Productivity Management
• Performance management
• Knowledge Acquisition and utilization

Requirements
Education:

• A First Degree from a reputable institution

Experience:

• 2-4 years Experience in Dispute Operations, Arbitration, Transaction Settlement, Settlement Reporting, Transaction Reconciliation, and Card Scheme Management in Fin-Tech or Financial Services industry

Application Closing Date
Not Specified.