James Hope University, Lagos, is a premier postgraduate institution dedicated to nurturing the next generation of business leaders, industry professionals, and high intellectual achievers. We offer cutting-edge programs and world-class facilities, providing our students with an unparalleled learning experience.

We are recruiting to fill the position below:

Job Title: Operations Coordinator, High Impact Executive Education

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• The Operations Coordinator will be responsible for coordinating the day-to-day operational activities required for the effective planning, administration, and delivery of James Hope University’s High Impact Executive Education programmes.
• The role will work closely with the Director of Executive Education, faculty, facilitators, corporate clients, participants, vendors, and internal departments to ensure that every programme is delivered seamlessly and to a high professional standard.
• The ideal candidate will be highly organised, detail-oriented, responsive, resourceful, and capable of managing multiple activities and stakeholders within tight timelines.

Key Responsibilities
Programme Operations:

• Coordinate the end-to-end operational activities for executive education programmes.
• Develop and maintain programme schedules, workplans, checklists, timelines, and activity trackers.
• Coordinate programme registration, participant onboarding, attendance, learning materials, evaluations, certificates, and post-programme activities.
• Coordinate programme logistics, including venues, room setup, catering, technology, training materials, transportation, accommodation, and other requirements.
• Ensure that programme venues and facilities are adequately prepared before each session.
• Coordinate virtual programme logistics, including meeting platforms, participant access, technical requirements, and digital materials.
• Liaise with faculty, facilitators, guest speakers, clients, vendors, and internal teams to ensure smooth programme delivery.
• Provide on-site and virtual operational support during executive education programmes.
• Identify potential operational challenges and proactively coordinate appropriate solutions.

Participant & Client Experience

• Serve as a key operational contact for participants and corporate clients before, during, and after programmes.
• Respond promptly and professionally to participant and client enquiries.
• Provide participants with accurate and timely information on programme schedules, venues, logistics, materials, and other requirements.
• Coordinate participant communication and reminders before and during programmes.
• Ensure a professional, seamless, and high-quality participant experience.
• Collect and document participant feedback and support improvements to programme delivery.
• Maintain positive relationships with participants, corporate clients, facilitators, vendors, and other stakeholders.

Internal & External Coordination:

• Work closely with Finance, Procurement, Marketing, IT, Facilities, Security, and other relevant University departments to coordinate programme requirements.
• Coordinate with external service providers and vendors to ensure timely delivery of goods and services.
• Monitor vendor performance and escalate issues where necessary.
• Ensure that all programme-related requirements are communicated and followed up appropriately.
• Maintain clear and timely communication with all programme stakeholders.

Financial & Administrative Support:

• Support the preparation and monitoring of programme budgets.
• Track programme-related expenses and support reconciliation processes.
• Coordinate with Finance and Procurement on purchase requests, invoices, payments, and other operational requirements.
• Maintain accurate programme records, participant databases, attendance registers, vendor information, invoices, and supporting documentation.
• Prepare programme activity reports and operational updates as required.
• Ensure that programme documentation is properly organised and maintained.

Programme Growth & Business Support:

• Support the Executive Education team in activities aimed at increasing programme participation and revenue.
• Support participant and corporate client follow-up activities.
• Maintain accurate records of prospective and confirmed participants.
• Assist with programme registration and conversion activities.
• Support executive education events, information sessions, webinars, open days, and promotional activities.
• Assist with the preparation of programme proposals, presentations, briefs, quotations, and other materials as required.

Quality Assurance & Continuous Improvement:

• Develop and maintain operational checklists, templates, SOPs, and other programme management tools.
• Conduct post-programme operational reviews and document lessons learned.
• Monitor participant feedback and identify areas for improvement.
• Recommend improvements to programme processes, logistics, communication, and participant experience.
• Support the implementation of initiatives to improve operational efficiency and service quality.

Key Performance Areas
The successful candidate will be expected to contribute to:

• Timely and effective delivery of executive education programmes.
• Quality and consistency of programme operations.
• Participant and client satisfaction.
• Effective coordination of logistics and vendors.
• Timely communication and stakeholder follow-up.
• Accurate programme records and reporting.
• Efficient management of programme-related resources and expenses.
• Support for programme participation, conversion, and revenue targets.
• Continuous improvement of executive education operations.

Qualifications & Experience

• A Master’s Degree in Business Administration, Management, Education, Hospitality Management, Project Management, Social Sciences, or a related discipline.
• 10–12 years of relevant experience in programme operations, programme coordination, executive education, training, events management, project administration, customer experience, or a related field.
• Experience coordinating professional training programmes, conferences, executive events, or corporate learning programmes is an advantage.
• Experience working with corporate clients, senior professionals, faculty, facilitators, and external vendors is desirable.
• Relevant professional certification will be an advantage.

Required Skills & Competencies:

• Strong programme and operational coordination skills.
• Excellent organisational and time-management skills.
• Exceptional attention to detail.
• Excellent written and verbal communication skills.
• Strong customer service and stakeholder-management skills.
• Strong follow-up and problem-solving abilities.
• Ability to manage multiple priorities and deadlines effectively.
• Ability to work effectively with senior executives, faculty, clients, vendors, and internal teams.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint, and Outlook.
• Familiarity with CRM, event management, learning management, or registration platforms is an advantage.
• Strong reporting and documentation skills.
• Ability to work independently and as part of a team.
• Professional, polished, resourceful, and service-oriented disposition.
• Willingness to work outside normal hours when required for programme delivery and events.

Personal Attributes:
The ideal candidate should be:

• Highly organised and dependable.
• Proactive and solutions-oriented.
• Professional and confident.
• Responsive and customer-focused.
• Detail-oriented.
• Resourceful and adaptable.
• Comfortable working in a fast-paced environment.
• Able to remain calm and effective under pressure.
• Passionate about executive education, professional development, and delivering excellent participant experiences.

Application Closing Date
28th September, 2026.