The International Institute of Tropical Agriculture (IITA) is a not-for-profit institution that generates agricultural innovations to meet Africa’s most pressing challenges of hunger, malnutrition, poverty, and natural resource degradation. Working with various partners across sub-Saharan Africa, we improve livelihoods, enhance food and nutrition security, increase employment, and preserve natural resource integrity. IITA is a member of CGIAR, a global agriculture research partnership for a food secure future.

We are recruiting to fill the position below:

Job Title: IT Operations Assistant

Job ID: STS2025-010
Location: Ibadan, Oyo
Employment Type: Contract (On-site)
Duration: 6 months’ renewable

Duties

• Work along with other SPOC (Single Point of Contact) to receive and record all request/issues/complaints/incidents from end-user.
• Assign tickets already logged via the Institutional helpdesk- FreshService to the available ServiceDesk Analyst.
• Log, receive and respond to incident/request/problem on FreshService.
• Follow-up on all tickets assigned and from end-user to completion and resolutions.
• Ensure that all requests and enquiries on IT matters and activities are promptly attended to and closed correctly with the appropriate response to the satisfaction of the customer.
• Work with end-users to identify and deliver required PC service levels.
• Assess malfunctions of computer hardware of software applications to determine appropriate actions to maintain computer and network operations.
• Perform any other duty as may be assigned by the Supervisor.

Qualifications

• National Diploma in Computer Science, Engineering, Electrical/Mechanical Engineering, Information Technology or related field with a minimum of six (6) years’ experience performing similar role in a well-structured environment.

Competencies
The ideal candidate must:

• Have good client relation and management, Customer Services Relation, Microsoft Client technologies management (Wins 7, 8, 10, 11).
• Be able to work both during working hours and required to be available when work demands during non-working hours.

Benefits

• We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.

Application Closing Date
10th September, 2025.