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16 Jul 2022

Operational Transformation Officer at the Concept Group

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The Concept Group is a holding company for companies established in 1992. Subsidiaries under the Group include: Rosabon Financial Services – Nigeria’s Leading Financial Intermediary and Equipment Leasing Company, Concept Nova – Bespoke Enterprise IT Solutions Company,Percy Aitkins – Bureau De Change.

We are recruiting to fill the position below:

Job Title: Operational Transformation Officer

Location: Lagos
Employment Type: Full-time

Job Description

  • The Operational Transformation Officer is responsible for implementing the overall vision and mission of the company with respect to process optimization and operational efficiency.
  • His/her job description focuses on the individual’s ability to conceptualize and formulate strategic initiatives that further that mission and making sure that the day-to day operational activities of the company support those initiatives.

Duties & Responsibilities
Operational Transformation Officer:

  • Translate the strategic direction and business objectives into pragmatic change management strategies.
  • Create actionable goals that make it possible to turn the company’s mission into tangible results.
  • Assess the company’s many different projects from the products down to the daily administrative activities to make sure they align with the company’s goals.
  • Analyze the success of operational procedures and processes, to ensure support for products, projects, and activities.
  • Manage operational viability of the company by using a combination of management strategies, financial accounting, human resource planning, customer relations, and implementation of new technologies.
  • Discover ways to increase revenue by eliminating wasteful practices and expediting product delivery.
  • Support Management in the application and implementation of new policies and procedures.
  • Manage the operational aspects to ensure effective implementation and adoption of new applications/technologies
  • Develop new business opportunities by leveraging contacts, pursuing new product development, and improving project efficiency.
  • Assess trends and technology that hinder/boost operational transformation, identify processes that need to be changed and re-design processes that support transformation.
  • Drive fundamental changes in the value proposition/way services are delivered and the market served.
  • Lead multiple operational transformation projects and support project managers in the design and implementation phases.
  • Confirm deliverables, resource needs, and work plans on new assignments.
  • Ensure operational transparency & governance, strategy integration and streamlined customer processes.
  • Effectively mitigate operational risks and resolve complex operational challenges.
  • Develop the optimal operating procedures to support the business model design and business architecture.
  • Foster a culture of TCG Values.

Qualifications / Requirements

  • Minimum education level – First Degree in any discipline from a reputable academic institution.
  • First-hand experience in Operations in the financial services industry.
  • Experience handling complex business processes, optimization initiatives and project management.

Application Closing Date
Not Specified.




Method of Application

Interested and qualified candidates should send their CV to:

 [email protected]

 using the Job Title as the subject of the mail.



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