At Genesis Group, we`ve been living our dreams and redefining the world of hospitality for over three decades. Our journey has been characterized by excellence in a wide range of services, including Catering, Hotels, Restaurants, and Cinemas. With a team of over 10,000 dedicated professionals and 30 locations spanning across Nigeria and beyond, we take pride in delivering exceptional experiences to our valued customers.

We are recruiting to fill the position below:

Job Title: Operation Manager – Genesis Hotels (Female)

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Summary

• A Hotel Operations Manager oversees daily activities, including front office, housekeeping, maintenance, and food & beverage, to ensure high guest satisfaction, efficient service, and profitability.
• They manage staff rotas, handle guest complaints, maintain safety standards, and monitor budgets to optimize revenue.

Key Responsibilities

• Operational Oversight: Manage daily hotel operations, including front office, housekeeping, and F&B to ensure seamless service.
• Guest Service Excellence: Proactively handle guest complaints, monitor feedback, and maintain high service standards to improve online reviews.
• Staff Leadership: Recruit, train, lead, and schedule staff across departments, ensuring compliance with brand standards and fostering a positive work environment.
• Financial Management: Manage operational budgets, control costs, monitor revenue streams, and ensure par levels for supplies (linens, amenities) are maintained.
• Safety & Compliance: Conduct regular safety audits, fire walks, and ensure compliance with health and safety regulations.
• Maintenance & Improvement: Coordinate scheduled maintenance, refurbishments, and respond to facility issues.

Requirements & Skills

• Experience: Usually 3–5 years in a 3–5 star hotel, with experience as a Deputy Manager, Asst. Operations Manager, or similar role.
• Education: Degree or diploma in Hospitality Management or related field preferred.
• Leadership: Strong leadership, communication, and team management skills.
• Technical Skills: Proficiency in Property Management Software (PMS) and MS Office.
• Problem-Solving: Ability to work under pressure and resolve guest problems efficiently.
• Flexibility: Availability to work weekends, holidays, and evenings

Application Closing Date
7th May, 2026.