Filmhouse Cinemas Limited is a dynamic film exhibition company. Our expertise are in the areas of: Cinema operations, management of sites, Ownership of sites, Consultancy for cinema development, Design Fit-out; Cinema project management, Film Distribution: Rights Acquisition, Booking into cinemas, and content development.

We are recruiting to fill the position below:

Job Title: Online Support Officer

Location: Victoria Island, Lagos

Job Description

• Are you smart, responsive, and excellent at critical thinking and problem-solving? Do you have a personal laptop and the ability to work effectively from home? We have an opportunity for you!
• We are seeking a responsive, tech-savvy, and customer-focused Online Support Personnel to join our team.
• The ideal candidate will be responsible for responding to customer inquiries, providing timely assistance, resolving issues, and ensuring a smooth customer experience across our online platforms.
• This role is suitable for candidates with little or no prior experience who are willing to learn and can communicate effectively while working independently.
• Performance will be measured by response rate, resolution rate and customer satisfaction scores.

Responsibilities

• Respond promptly and professionally to customer inquiries across multiple touchpoints including email, phone calls and Whatsapp.
• Attend to customer questions, requests, and concerns in a timely manner.
• Verify customer transactions and booking records to investigate and resolve disputes.
• Provide accurate information and guidance to customers.
• Follow up on pending customer requests and ensure timely resolution.
• Identify recurring issues or patterns in customer complaints and report these to the relevant team for product or operational improvement.
• Maintain clear and professional communication with customers at all times.
• Work closely with relevant teams to resolve customer concerns.

Qualifications

• Excellent written and verbal communication skills.
• Strong critical thinking and problem-solving skills.
• ⁠Basic data analysis and reporting skills
• Highly responsive, proactive, and attentive to details.
• Ability to work independently and manage tasks effectively in a remote environment.
• Must have a personal laptop or computer.
• Must have reliable electricity and stable internet access.
• Must be comfortable using computers and online communication platforms.
• Previous experience is not compulsory; training will be provided for the right candidate.
• Willing to work weekends and additional hours during peak periods.
• Serving NYSC Corps Members and post-NYSC candidates are welcome to apply.
• Comfortable navigating backend or admin systems – prior experience with booking platforms, CRM tools, or ticketing systems is an added advantage.

Requires Skills and Competencies:

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• High emotional intelligence, empathy, and conflict-resolution ability.
• Strong attention to detail and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Sales, upselling, and relationship management skills.
• Good computer literacy and proficiency in Microsoft Office applications.
• Professional appearance, excellent grooming, discretion, and confidentiality.
• Ability to work flexible hours, including evenings, weekends, public holidays, and peak movie release periods.

Application Closing Date
Not Specified.