Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Officer, Front Office – Payment Processing

Job Ref ID: 80441795A-0001
Location: Port Harcourt, Rivers
Job Type: Full time
Business Segment: Personal & Private Banking

Job Description

• To process the payment instructions received for all Local, OTT and Trade payments to meet client expectations.

Job Responsibilities

• Capture the payment instruction into relevant payment systems to ensure the payment is released.
• Build and maintain relationships with internal stakeholders (e.g. Transactional bankers, Excon and Due Diligence teams) to resolve exceptions ensuring the processing of the payment instruction.
• Adhere to relevant internal policies and procedures and ensure compliance with regulatory bodies to ensure the payment meets the required standards.
• Identify payment exceptions (e.g. insufficient funds, cover deal challenges) during processing and refer to relevant internal stakeholders (e.g. Processing team, Due Diligence teams) to resolve.
• Remediate the exception as identified in the failed automated process to ensure the release of the payment. Develop a clear understanding of the payment exception and correct at source to prevent recurrence.

Requirements
Qualifications:

• Candidates should possess a First Degree

Experience

• 2- 3 years’ experience in a customer facing service environment (call centre, branch or OSS).
• Versatile in client engagement, and experienced in handling internal stakeholders for seamless execution of client instructions which includes but not limited to loan disbursement/liquidation, deposits’ placement/liquidation, processing of all Local, OTT and Trade payments to meet client expectations.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities
• Following Procedures
• Interacting with People
• Making Decisions
• Meeting Timescales
• Producing Output
• Showing Composure
• Understanding People

Technical Competencies:

• Active Listening
• Banking Process & Procedures
• Customer Understanding ( Consumer Banking)
• Difficult Calls Management
• Product Knowledge (Consumer Banking)
• Query Resolution

Application Closing Date
Not Specified.