Acomms Media Limited – We are your indigenous company registered in Lagos, Nigeria. We provide services in training facility, business trainings, training for children, recruitment, outsourcing and marketing with technology enabled solutions and facility at an affordable and competitive rates.

We are recruiting to fill the position below:

Job Title: Office Administrator & Customer Service Officer

Location: Magodo Phase 1, Lagos
Employment Type: Full-time, Permanent
Company: Training & NGO

Responsibilities

• Manage office supplies stock and place orders
• Prepare regular reports on expenses and office budgets
• Maintain and update company databases
• Organize a filing system for important and confidential company documents
• Answer queries by employees and clients
• Update office policies as needed
• Maintain a company calendar and schedule appointments
• Book meeting rooms as required
• Distribute and store correspondence (e.g. letters, emails and packages)
• Prepare reports and presentations with statistical data, as assigned
• Arrange travel and accommodations
• Schedule in-house and external events

Customer Service Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Ordinary National Diploma (OND); additional qualifications in Office Administration are a plus
• Proven work experience as an Administrative Officer, Administrator or similar role
• Solid knowledge of office procedures
• Experience with office management software like MS Office (MS Excel and MS Word, specifically)
• Strong organization skills with a problem-solving attitude
• Excellent written and verbal communication skills
• Attention to detail.

Salary
N40,000.00 per month.

Application Closing Date
28th February, 2022.