Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, the Ikeja Electric (IE), Nigeria’s largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

We are recruiting to fill the position below:

Job Title: New Service Connection Supervisor

Location: Lagos
Job Type: Full time
Reporting To: Customer Services Specialist

Role Purpose

• This role is responsible for for daily customer service and other service related requests.

Responsibilities

• Daily allocation of new customer service/load change/name change/address change applications to officers and technician.
• Daily control of inward and outward application and customer complaints.
• Take final decision on customer application estimate, rejection or approval.
• Monitor daily site visits and estimate preparation, including technician /offer productivities.
• Conduct special site visits based on requirement.
• Manage customer application status update and required customer communication.
• Ensure customer application are timely processed.
• Ensure technical and commercial feasibility checks and customer account number authentication.
• Assist customer service lead for final authorization of new service applications acceptance, rejection; estimate requirement for establishing/updating landlord agreement.
• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs
• Assist in Carry out any other duties as requested by the Head Department of the company

Minimum Qualifications

• This role requires a First Degree or its equivalent Diploma qualification
• Requires between 3-5 years’ relevant work experience with advanced/ extensive knowledge

Technical Competencies:

• Customer/Client Focus
• Knowledge of NERC regulations
• Ability to work under pressure
• Technical Capacity knowledge
• Good Analytical skills

Behavioral Competencies:

• Ability to work under pressure and multi task effectively
• Ability to influence others
• Communication Proficiency.
• Attention to Detail.
• Persuasive.
• Business Focus

Application Closing Date
15th February, 2022.