Bilberk Travel Agency is a company dedicated to providing successful admission procedures to students all over the world. We help students realise their dreams abroad, work while studying and also engage in tourism and offer other travel services such as hotel reservation, flight reservations and insurance packages.

We are recruiting to fill the positions below:

Job Titles: Marketing Manager, Office Manager, Consultant, Social Media Manager

Location: Ogun
Employment Type: Full-time

Job Summary

• Manager responsible for overseeing the daily operations and strategic direction of a travel consulting firm. This role requires strong leadership skills, extensive knowledge of the travel industry, and the ability to provide exceptional customer service.
• The Manager will lead a team of travel consultants and work closely with clients to deliver customized travel solutions, while ensuring high levels of client satisfaction and business growth.

Responsibilities

• Provide leadership, guidance, and mentorship to a team of travel consultants.
• Set performance expectations, conduct regular performance evaluations, and provide feedback and coaching to team members.
• Foster a positive work environment that encourages teamwork, collaboration, and professional growth.
• Client Relationship Management:
• Collaborating with sales, marketing, advertising, product design and product development team members to planning promotional marketing campaigns
• Assisting with the design, negotiation and placement of billboards, traditional media ads on TV and radio, social media ads and email blasts
• Producing a brand style guide that best captures the company or client’s voice and mission
• Helping team leads set, allocate and monitor the budget of each project
• Develop and maintain strong relationships with clients, understanding their travel needs and objectives.
• Work closely with clients to design and customize travel itineraries, ensuring personalized and high-quality service.
• Address client inquiries, concerns, and issues promptly and professionally, maintaining a high level of client satisfaction.
• Monitor key performance indicators, analyze business performance, and implement corrective actions as necessary.
• Manage financial aspects, including budgeting, forecasting, and expense control.
• Travel Industry Expertise:

Qualifications

• Bachelor’s Degree in Hospitality, Tourism, Business Administration, or a related field.

Skills:

• Proficiency in Microsoft Office Suite.
• Exceptional problem-solving and decision-making skills.
• Excellent interpersonal and communication skills, with the ability to build and maintain client relationships.
• Ability to work under pressure, handle multiple priorities, and meet deadlines.

Salary
N50,000 / month.

Application Closing Date
1st December, 2023.