MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Manager, Technical Systems Support

Job Identification: 5546
Location: Nigeria
Job Category: MTN Level 3
Job Schedule: Full time
Reports To: Senior Manager – Radio Frequency Planning
Division: Network

Mission

• To manage the design and development of software solutions for MTN Nigeria Network Group, as well as evaluate and take responsibility for software applications and solutions purchased from suppliers.
• Manage and coordinate the day-to-day activities of the Technical System Support team, ensuring optimum performance and continually meeting the support needs and expectations of the systems users.

Description

• Direct Special Projects Team to develop creative solutions to MTNN’s coverage enhancement needs.
• Oversee, manage and direct the design and development of databases and manage secured data backup in all applications on a regular basis.
• Ensure all IT platforms within the group upon which MTN Nigeria’s data/information is stored are correctly dimensioned for present and future requirements.
• Suggest the best (state-of-the-art) applications available to MTNN , which supports the its core network rollout objectives (competitive coverage, quality and capacity of network, etc).
• Direct responsibility for tools and systems that are used for network rollout, monitoring and configuration management
• Must ensure high system availability (ideally 24/7) as this has direct impact on engineering productivity for rollout and network performance management and reporting
• Ensure that systems are adequately dimensioned for optimum performance in all regions of operation
• Ensure accurate and sufficient GIS information is maintained and fed back to management through the HOD and other departments
• Recommend tools and systems deemed necessary for optimal functioning to the HOD for procurement
• Compile and review procedures and documents specific to the software systems and processes in the division.
• Co-ordinate all technical system support activities across all regions of operation
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Requirements
Education:

• First Degree in Computer Science or Information Technology or related field
• Fluent in English
• M.Sc. Degree would be an advantage.

Experience:
6 – 13 years’ experience which includes:

• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization
• Relevant experience on software development and systems integration within a telecommunications company.

Application Closing Date
3rd June, 2025.