MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Manager, Pre Sales and Solutions Architecture – Bayobab

Job ID: 6779
Location: Nigeria
Employment Type: Full-time
Job Category: MTN Level 3

Job Description

• At Bayobab, we are Lead with Care, Can-do with Integrity, Collaborate with Agility, Serve with Respect and Act with Inclusion.
• Bayobab formerly MTN GlobalConnect is a Pan-African digital wholesale and infrastructure services company founded in 2017, and an operating company in the MTN Group. Bayobab formerly MTN GlobalConnect manages MTN’s international and national major wholesale activities, in addition to offering reliable wholesale and infrastructure solutions for fixed connectivity and wholesale mobility solutions that include international mobile services, Voice, SMS, signaling, roaming and interconnect.
• The Manager – Presales & Solutions Architect leads end-to-end solution design and architecture for internal and external customer requirements. The role will form a part of the Product, Pre Sales and Service Excellence team and it will act as the technical bridge between customers, the sales team, product and technology team.
• The role will support Sales teams across different Bayobab footprint on technical aspects including tailoring solutions to best fit customer needs, optimizing capacity, resource utilization and timeliness to maintain balanced cost and spend to energize the solution.
• The role ensures feasibility, quality, and timely delivery of technical and commercial solutions through close collaboration with key stakeholders. This includes managing presales activities, solution documentation, and contracting processes to enhance customer satisfaction and drive business growth.

Key Performance Areas
Core, essential responsibilities / outputs of the position (KPA’s):
Input into Operational Planning:

• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Drive continuous improvement in processes, tools, and systems to enhance efficiency and delivery.
• Ensure timely response to customer solution request in line with Bayobab’s Call to Cash process and OLAs.

Solutions Design & Architecture:

• Translate customer requirements into fit-for-purpose, cost-effective solutions.
• Develop feasibility studies, cost models, and documentation (RFPs, proposals, SLAs, Statements of Work).
• Ensure solution governance, technical validation, and timely delivery.
• Prepare, present and maintain technical proposals, high level solution design, KMZ and technical information.
• Coordinate with Off-net 3rd party providers for offnet solutions or pure resell solutions (i.e. Last mile, Backhaul, DIA etc) to gather technical details.

Key accountabilities and decision ownership:

• Capture and interpret customer requirements, and design complex and custom solutions to meet customer requirements
• Develop feasibility reports in line with customer requirements
• Build accurate scalable cost models and provide input into pricing strategy
• Identify and document any risks to the solution
• Document solution in RFP responses, proposals and Statement of Works/High Level Designs
• Ensure solutions are deliverable in timeframes committed and have passed all appropriate solution governance.
• Ensure timely response to customer solution request in line with Bayobab’s Call to Cash process and OLAs.

Customer Engagement & Satisfaction:

• Build and maintain trusted relationships with internal and external customers.
• Ensure customer issues and requests are resolved within agreed SLAs.
• Proactively identify and convert new solution opportunities to support account growth.
• Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.

Quality & Continuous Improvement:

• Maintain high standards of quality, accuracy, and compliance in all solution documentation.
• Apply best practices and gather feedback to drive service and delivery improvements.
• Ensure adherence to standard operating procedures and solution governance frameworks.
• Analyse situations and take necessary action to ensure quality is maintained.
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.

Innovation & Value Creation:

• Recommend and implement innovative solution designs and automation opportunities.
• Share insights to inform product development and enhance service offerings.
• Drive initiatives that improve cost efficiency, delivery speed, and customer experience.
• Encourage continuous service improvement
• Keep up to date with industry trends, vendor solutions and new technology technologies within Telecommunication industry.

Job Requirements 
(Education, Experience and Competencies):
Education:

• Minimum bachelor’s degree in engineering, Computer Science, Information Technology, or related field

Experience:

• 5–7 years’ experience in solution design, architecture, or presales within the telecommunication space, preferably in the enterprise / wholesale or carrier environment.
• Minimum 3 years in Service & Solution Management with relevant technical experience in the international telecommunication industry preferably in carrier/enterprise business.
• Proven track record in developing and implementing complex customer solutions
• Experience in dealing with working on complex solution for key customers (i.e. OTTs, global carrier customers, MNOs) in a solution design or consultancy role
• Experience working in cross-functional, multinational environments
• Fixed connectivity and submarine cable business experience
• Experience in Account Management (advantageous)
• In-depth knowledge of Fixed Connectivity technologies (i.e. OTN, Satellite, Cloud Networking, Carrier Ethernet, MPLS etc.)

Competencies:

• Understanding of the fixed connectivity infrastructure wholesale landscape with a focus on emerging markets
• Understanding of product and solution architecture in the fixed connectivity assets space
• Excellent professional expertise and market knowledge, including good understanding of the competitive environment
• Strong public relations and interpersonal skills to be able to function across multiple business lines in a multicultural environment
• Good understanding of wholesale market products in order to manage and support bids
• Multi-tasking capability to manage complex RFP’s.
• Clear understanding and incorporation of the SLA into the customer value proposition.
• Strong networking skills to build Bayobab professional relationships
• Effective oral and written communication skills
• Strong analytical, organizational and planning skills to execute commercial reports and inputs form Bayobab budgeting
• Relationship based-sales skills and strong customer focused approach
• Effective oral and written communications and public relations as well as excellent negotiation skills to be able to function across multiple business lines in a multicultural environment
• Strong computer literacy.

Innovation & Thought Leadership:

• Identify opportunities for service innovation or bundled offers.
• Feed insights from customer feedback into product development.
• Represent the company at industry forums or vendor workshops when required.

Other:

• Regional and international travel
• Ability to adapt to changing requirements of business and staff members

Application Closing Date
22nd December, 2025; 01:00 AM.