Mediplan Healthcare Limited is a Health Maintenance Organization established to provide healthcare services to corporate organizations and members of the public under a prepaid payment structure.

We are recruiting to fill the position below:

Job Title: Manager, Client Services (HMO)

Location: Maryland, Lagos
Employment Type: Full-time

Job Description

• Provide client support services in an accurate and timely manner
• Build positive and productive relationships with clients
• Maintain a high level of professionalism and competence in every client interaction.
• Ensure all clients have valid contracts and SLAs
• Monthly Updates on new additions reconciliation
• Provide up-to-date customer information
• Social media management.
• Health Enlightenment talks Proposals.
• Notices and Reminders on Outstanding Premium
• Handle/ Resolve Client/ Enrolee Complaints
• Client Meeting/Courtesy Visitation
• Make frequent client calls and visits to strengthen client relationships.
• Attend to and resolve all issues from clients promptly
• Work in compliance with company policies and procedures
• Identify and develop new business opportunities with client contacts
• Utilize effective problem-solving and time-management skills in client service operations
• Provide support in new service offerings and enhancement activities
• Assist in risk assessment and mitigation activities. etc.

Requirements

• Candidates should possess HND / Bachelor’s Degrees in a related field with 2 – 5 years of relevant work experience.
• Experience within the HMO industry.
• Must be a fast learner and have passion for the job
• Proficient in Microsoft Word, and Excel.

Application Closing Date
20th July, 2024.