Job Description

Responsibilities:

• Take new cases and follow up on all active cases
• Case documentation
• Ensure escalated cases are getting traction
• Check mailbox to ensure that:
  • Previous cases are not reopen/ reopen if needed
  • Emails send to everyone about community updates and process updates
  • Emails related to open cases
• Attend weekly meeting with a Team Lead to reinforce important topics, processes updates and other topics
• Attend workshops and Q&A sessions if needed
• Participate in Pilots
• Update all trackers requested by the Team Leads

Qualifications

Requirements:

• Must be highly innovative, solution-oriented and can follow through with the customers until their concerns are resolved.
• Experience on Exchange Online
• Experience on SharePoint Online
• Managing and troubleshooting Skype for Business Online, Teams and OneDrive
• Experience with DirectSyn (AD Connect) setup and configuration
• Experience with DNS and how to set up
• Knowledge on ADFS
• Basic knowledge on PowerShell(basic commands/scripting)
• Ability to deploy apps on to Microsoft 365 environment
• Ability to build competency in the team to deliver customer requirements
• A high level of English fluency and professionalism

Device Specifications:

• Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools
• Windows 10 Pro (latest updates installed)
• Minimum of 8 GB Ram (16 is recommended)
• Core i3 processor (i5 is recommended)
• Minimum of 256GB Hard disk (256 SSD is recommended)
• LAN (local access network) required
• For security requirements, freelancers will not connect to the provided systems and tools using WiFi.
• A minimum of 10 Mbps Internet connection with equal download & upload speed (20 Mbps is recommended)
• No 3rd-party antivirus software installed
• Microphone/headset with background noise canceling (not a phone headset)
• Webcam, preferably compatible with Windows Hello Technology

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• The hired candidates will be paid on a fixed pay, for tickets assigned/solved. Please submit a proposal with your desired budget, what your experience is with Microsoft 365 and its applications, along with any other information you’d like us to review in your proposal.

Deadline: Not specified