Bheerhugz Cafe is a stylish lounge, ideal for personal, group, corporate and social hang out. Located in two popular mainland areas of Lagos state, Nigeria, “Bheerhugz” as popularly called, is a one stop location for all social, family and corporate functions.

We are recruiting to fill the position below:

Job Title: Lounge Supervisor

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Delivering excellent customer services and maintain a high level of customer management always.
• Monitoring the display of chef special at the lounge.
• Ensures that opening and closing procedures are adhered to, in line with company policy.
• Responsible for the security, health and safety of staff, customers and property.
• Involved in overseeing all areas of the shop including third-party providers
• Maximize all sales opportunities in the shop including quality of food and drink service and availability using all company point of sale as directed;
• Understand all promotions and point of sale requirements and work with the team and General Manager to maximize sales at every opportunity.
• Ensure full availability of all drinks, food and forecast appropriately to meet shop demands during low and high seasons
• Follow all company security procedures, including loss prevention measures and procedures for the security of staff and premises always.
• Manage all delivery process including, timely stock counts, line checks, wastage reports and loss investigation etc.
• Manages the shop including motivating and leading the team to work to the highest standard always.
• Monitor and manage all maintenance issues and manage third party contractors, including cleaners where applicable.
• Manages the day to day performance of subordinates in line with company policies and procedures .
• Manages and maintain subordinateswelfare and trainings with the help of the Human Resources team..
• Ensures that the business operations run smoothly and according to the company’s policy.
• Helps to carry out research and analyse the current market conditions, competitor information and proffer recommendations to Management.
• Contribute to the development of the brand.
• Always adhere to all company policies and procedures and licensing laws.
• Communicate all physical customer compliant to customer service executive.
• Assist the customer service executive in carrying out all customer service related activities.
• Communicate all work in reservations to the customer service executive.
• Communicate all physical customer compliant to customer service executive.

Application Closing Date
14th October, 2024.