Responsibilities

• Answer customer inquiries via phone and email.
• Direct customers to online resources when required.
• Record customer support tickets and requests based on enquiries made.
• Update customer records in the system, including notes about interactions.
• Ensure customer tickets are resolved within 24 hours.
• Create and maintain reports about customer interactions for account managers.
• Encourage customers to complete surveys.
• Make recommendations to management to improve customer experience.

Requirements

• An ideal candidate will have a National Diploma, but a Bachelor’s Degree is preferred.
• Minimum of 5 years work experience.
• Demonstrated experience using Microsoft Office and Customer Support software and previous experience in an office or call center.
• Experience in Fintech company is a bonus.

Overall Description

• As Head of Product your top priorities are to: learn about our customers, internal teams, competitors, and market, as well as create, assess, update, and communicate a clear product vision and strategy. Whether working with operations or working with the technology team the Head of Product is responsible for driving the overall success and growth of their product. This
• position requires that a person closely work with the engineering, design, marketing, sales, and other departments.

Responsibilities

• Strategic planning and management of your assigned product portfolio.
• Definition and alignment of the product vision, strategy, and roadmap, to establish the company as a leader in the digital banking space.
• Create and present visionary innovations (occasionally in front of investors or analysts), strategic decision proposals, as well as the calculation of business cases for Company’s product portfolio.
• You will be responsible for strategic partnerships and lead necessary contractbusiness cases for Company’s product portfolio.
• You will be responsible for strategic partnerships and lead necessary contract negotiations required to expand market reach for your product.
• You will present the company and its products to strategic customers, the press and analysts.
• Definition, monitoring of the company relevant Pls and control of the measures to achieve the objectives set for each product line.
• Sales and profit and loss responsibility for your product portfolio across all operating markets.
• Lead the operations team while motivating and achieve steady improvements in your teams performance.
• Identification and promotion of high potentials and talent.

Requirements

• A suitable candidate will have a Master’s Degree in Business Administration, Economics, Finance, Engineering, Computer Science, or an equivalent in working experience.
• The candidate must have 3 – 8 years of experience in product management.

Overall Description

• This is majorly responsible for identifying, negotiating, and bringing deals to completion with key clients, partners, and stakeholders.
• The Head of Marketing/Strategic Partnerships will develop formalized business plans including commercial terms, go to market strategy and an execution plan for the company, across all our key markets.
• This team member is part of the company’s ELT and will work closely across multiple functional areas (design, development & Ad Operations) to execute deals.

Responsibilities

• Manage a small team to deliver on revenue and customer acquisition targets.
• Research, Model, Evaluate and plan for new growth opportunities.
• Negotiate and bring deals to completion with key stakeholders.
• Develop formalised business plans including commercial terms, go to market strategy and an execution plan.
• Work closely across multiple functional areas (design, development & Ad Operations) to execute your deals.
• Stay abreast of key industry trends to make recommendations on new revenue opportunities.
• Articulate the strategic direction internally and externally.
• Develop relationships across the larger Sector to further business goals.

Requirements

• Candidates should possess a Bachelor’s Degree qualification.
• The ideal candidate for this role will be an individual with solid experience building revenue partnerships.
• Significant experience (4 – 6 years) working in supply chain, in revenue partnerships, business development, marketing or related capacity.

Overall Description

• Back-end developers create, code, and improve the server, server-side applications, and databases that, when combined with front-end codes, help create a functional, seamless experience for the end-user.

Responsibilities

• Set design requirements based on information from the marketing team and user research.
• Actively contribute to critical efforts including but not limited to building new product features, design, and development of new microservices.
• Influence the features and direction of the product with your own ideas.
• Identifying ways to improve our technology and processes.
• Build out high quality integrations with other internal services and deliver product features for customers at scale.
• Lead or participate in code and technical design reviews.
• Write well-documented APIs by using Postman, following RESTful design patterns.
• Create reliable and self-documented code that is easily testable and maintainable
• Follow test-driven methodologies to troubleshoot and debug applications.
• Generate reusable code libraries.

Requirements

• Candidates should possess a Bachelor’s Degree qualification.
• Experience with SQL and relational database schema design.
• Experience with Google Firebase and Google Firestore.
• Experience with AWS and managing deployment pipelines.
• Experience building highly integrated, large-scale, high-volume, and testable systems.
• 2 to 3 year’s experience in Typescript, Java, and/or any functional language.
• We code primarily in Typescript, so you’ll be expected to either ramp or continue with such.
• 2 to 3 years’ experience in microservices architecture, messaging patterns, and deployment models.
• Collaborates well with other engineers, product managers, and quality engineers in a team-based environment.
• Ability to manage code using Github.

Overall Description

• Front End Developers are responsible for managing the development of all front-end applications of all Pivo’s products. Front end developer duties include determining the structure and design of web applications and pages, striking a balance between functional and aesthetic design, and ensuring web application is optimized for smartphones.
• They are usually supported by back-end web developers, who are responsible for server-side application logic and integration of the work front-end developers do.

Responsibilities

• Develop new user-facing features
• Build reusable code and libraries for future use.
• Ensure the technical feasibility of UI/UX designs.
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end.
• Collaborate with other team members and stakeholders

Requirements

• Candidates should possess a Bachelor’s Degree qualification with a minimum of 5 years work experience.
• Proficient understanding of client-side scripting and JavaScript frameworks, preferred framework is Angular.
• Relevant experience in a similar role for a high growth startup.

Job Brief

• Manage all social media accounts of a fintech startup company and gain traction.

Job Requirements

• Candidates should possess a Bachelor’s Degree qualification.
• Must have evident experience of accounts managed.