M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Junior Fraud Analyst

Location: Lagos
Job type: Full time
Department: Fraud

Description

• Are you ready to dive into the world of fraud detection and prevention? We’re looking for a Junior Fraud Analyst to join our fraud team in Nigeria.
• This isn’t just about processing data; it’s about becoming an analytical detective who helps protect our organization. If you’re curious about how your skills can make a difference, this role is the perfect platform.

What’s exciting about this role?

• Imagine being a key player in our fraud team, shaping our strategies and making a real impact. You’ll have the opportunity to work with top leaders in the industry, providing insights that drive key decisions.
• In this role, you’ll work closely with our global fraud analytical team, addressing the needs of our in-country fraud team.
• You’ll engage with cross-functional teams, utilizing tools like Excel, Notion, Looker, and SQL. Regular communication with the Global Fraud Analyst Manager will be essential as you work towards our shared goals.

What You’ll Do

• Process Fraud Tickets: Handle all fraud tickets from Freshdesk with accuracy and attention to detail.
• Identify and Escalate Leads: Identify potential fraud leads and escalate them as needed.
• Document and Report: Accurately document fraud cases on our SharePoint tracker, providing clear visibility to management.
• Sanction Misconduct: Enforce our Fraud Risk Management Policy by sanctioning sales force members for misconduct and referring them to HR for disciplinary action.
• Conduct Audits: Perform sales KYC fidelity audits and provide weekly reports, flagging any issues to stakeholders.
• Analyze Data: Provide analysis and reports on the prevalence of fraud, maintaining high standards of data quality.
• Daily and Monthly Reporting: Send daily reports on ticket resolutions and audits, and prepare monthly plans for field investigations.
• Monitor Performance: Keep an eye on sales agents’ performance regarding credit metrics and fraud indicators.
• Respond to Inquiries: Address all fraud inquiries and leads within stipulated timelines.
• Support Case Closure: Help the team close all fraud cases within required timelines.
• Collaborate: Work with other departments to execute initiatives that reduce risk and improve accountability.

Expertise

• We’re looking for candidates with a blend of technical skills, practical experience, and a passion for fraud detection.
• Experience with tools like SQL, Looker, Notion, and Excel.
• Knowledge of fraud detection practices is a plus.
• Excellent communication and presentation skills.
• Bachelor’s or Master’s Degree in Finance, Business Management, Business Administration, or a related field.
• At least one year of work experience in a similar or related role is preferred, but we’re also open to recent graduates who are quick learners and highly motivated.

Application Closing Date
Not Specified.