The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, emergency food security, and water, sanitation and hygiene sectors.

We are recruiting to fill the position below:

Job Title: ICT Technical Assistant

Job Identification: 16849
Location: Yola, Adamawa
Job Schedule: Full-time
Job Category: Information Technology and Systems

Job Description

• We are looking for people who are passionate about helping refugees and people forced to flee.
• If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic, passionate ICT Technical Assistant to join our team in Yola, Adamawa State.

Role and Responsibilities

• The purpose of the Technical Assistant position is to assist in the day-to-day implementation of ICT (Information, Communication, and Technology) functions responsibilities at the Field level (MUBI Field Office) and other possible travel to another Area field office for support.

Generic responsibilities:

• Adhere to NRC policies, tools, handbooks and guidelines
• Assist with the implementation of the ICT function portfolio according to plan of action
• Prepare and develop status reports as required by management
• Ensure proper filing of documents
• Promote and share ideas for improvement of the ICT function
• Maintain and ensure reliable internet connection in the Field Office.

Specific responsibilities:

• Responsible of providing first-level support to NRC staff, including but not limited to network, printers, computers software, and hardware troubleshooting.
• Ensures effective help desk coordination of all NRC Staff tickets, and proper assigning.
• Assist in the rollout of new software or hardware to all devices.
• Maintain service contracts for phone networks, and asset registers for communications equipment, in coordination with the User support need.
• Conduct awareness sessions and ICT training are when needed.
• Collaborate and report technical difficulty to the Area office ICT Officer
• Carry out any other technical task as assign by the Area Office ICT Officer.

Competencies
Generic professional competencies:

• Experience from working as a Support Function Officer in a humanitarian/recovery context
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Some knowledge of English.

Context/ Specific skills, knowledge and experience:

• Good university Degree from a reputable university
• Knowledge about own leadership skills/profile
• Documented results related to the position’s responsibilities
• Fluency in English both written and verbal
• High level competence in computer skills (Microsoft office Applications).

Behavioral competencies:

• Handling insecure environment
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect.

Application Closing Date
29th December, 2024.