Stay & Homely is a boutique and luxury hotel that offers tailored experience and leaves an uncomfortable memory, with a unique locations in serene environments in Abuja and Lagos. We are seeking to hire skillful and experienced talents to join our team.

We are recruiting to fill the position below:

Job Title: Hotel Supervisor

Location: Abuja (FCT)
Employment Type: Full-time

Job Position: Hotel Supervisor

Job Location: Abuja

Job Type: Full-Time

Job Description

• As a Hotel Supervisor, your role is vital in ensuring the smooth and efficient operation of our hotel. With your experience and education in the hotel and hospitality industry, you will be responsible for overseeing various departments and ensuring exceptional guest experiences. Your strong leadership and managerial skills, attention to detail, and excellent customer service will contribute to the success of our hotel.

Team Management:

• Supervise and lead a team of hotel staff, including front desk agents, housekeeping staff, food and beverage servers, and other operational personnel.
• Assign duties, set performance expectations, and provide ongoing training and development opportunities to enhance team members’ skills.
• Foster a positive work environment, promote teamwork, and resolve any conflicts or issues that may arise.

Guest Services:

• Ensure exceptional guest service by training staff in customer service best practices, including personalized service, effective communication, and problem-solving.
• Handle guest complaints and resolve them promptly, ensuring guest satisfaction and retention.
• Monitor guest feedback and implement improvements to enhance the overall guest experience.

Operations Management:

• Oversee the daily operations of various hotel departments, including front desk, housekeeping, food and beverage, and maintenance.
• Maintain high standards of cleanliness, safety, and security throughout the hotel premises.
• Monitor and manage room inventory, availability, and reservations to maximize occupancy and revenue.

Staff Training and Development:

• Conduct regular training sessions to enhance staff skills and knowledge, ensuring they are well-equipped to meet guest expectations.
• Provide guidance and support to staff members, fostering their professional growth and development.
• Stay updated on industry trends, new technologies, and best practices to continuously improve service standards.

Financial Management:

• Assist in budget planning and control, ensuring adherence to financial targets and cost-control measures.
• Monitor departmental expenses, such as labor costs, supplies, and operational expenses, to achieve profitability goals.
• Identify revenue opportunities and implement strategies to drive revenue growth, such as upselling and cross-selling.

Qualifications and Skills

• Bachelor’s Degree in Hospitality Management, Hotel Management, or a related field is preferred.
• Minimum of 5 years of experience in a supervisory role in the hotel and hospitality industry.
• Strong leadership and supervisory skills to effectively manage and motivate a diverse team.
• Excellent communication and interpersonal skills to interact with guests, staff, and management.
• Exceptional customer service skills to ensure guest satisfaction and handle difficult situations.
• Sound knowledge of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
• Organizational and time management skills to prioritize tasks and handle multiple responsibilities.
• Problem-solving and decision-making abilities to address operational challenges and guest concerns.
• Familiarity with hotel management software and systems for reservations, guest services, and reporting.
• Exceptional customer service skills to ensure guest satisfaction and handle difficult situations.
• Sound knowledge of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
• Organizational and time management skills to prioritize tasks and handle multiple responsibilities.
• Problem-solving and decision-making abilities to address operational challenges and guest concerns.
• Familiarity with hotel management software and systems for reservations, guest services, and reporting.

Application Closing Date
8th February, 2024.