Hotel Capitol is a modern and contemporary hotel that offers not only luxury but comfort at its best. The three-star hotel is strategically located at the heart of Omole Phase 1, making it easily accessible with excellent road networks to other parts of the mainland and the city of Lagos as a whole. The 32-room Hotel offers tastefully furnished deluxe executive and super executive rooms as well as one- and two-bedroom luxury suites.

We are recruiting to fill the position below:

Job Title: Hotel Receptionist Supervisor

Location: Ojodu-Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Organizes, directs, and monitors the daily activities of the Receptionist
• Must be able to complete all of the duties and responsibilities of the hotel Receptionist.
• Monitors and maintains the front desk area.
• Review the daily room availability and inform all appropriate staff.
• Ensures Outstanding customer care at all times.
• Accurately answers inquiries from potential guests and accepts hotel reservations.
• Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.
• Ensures all necessary reports and forms are completed daily.
• Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
• Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
• Cross checks all billing instructions are correctly updated
• Performs other duties as assigned, requested or deemed necessary by management.
• Ensures Front desk log book and hotel log book are always updated and acted upon.
• Ensures safety by following guest check-in and security procedures and reporting suspicious activity to Shift Supervisor, Manager or GM.
• Takes responsibility in the absence of the Hotel Manager and Assistant Hotel Manager.
• Prepares and coordinates schedules, and expedites workflow.
• Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area attractions.

Qualifications

• Applicant possesses a minimum of B.Sc from any of the Nigeria-recognized Universities and any related professional course will be an added advantage.
• Applicant must have a minimum of 5 years of supervisory experience in a 4-star hotel environment.
• Must have a very good knowledge of hotel reservations software like Active 360 / BioDus.
• Must be smart, Confident and good-looking
• Solid knowledge of Microsoft Office
• Must be flexible to work a variety of day/night and weekend shifts.
• Excellent communication and organizational skills.
• Must be able to work in a team environment.
• Must have excellent interpersonal people and coaching skills
• Must have excellent communication skills.
• Ability to maintain a positive, friendly attitude even under high pressure.
• Excellent organizational and multitasking skills
• Professional attitude and appearance.
• Candidates should reside within the Akute, Agege, Ogba, Ikeja, Ojodu, and Iyana Ipaja axis.

Salary
N72,000 – N120,000 / month.

Application Closing Date
20th December, 2024.