Novella Africa Limited – Our client, a non-bank financial institution licensed by CBN, is recruiting to fill the position below:

Job Title: Head, Transformation

Job ID: ZR_136_JOB
Location: Yaba, Lagos
Employment Type: Full-time

Job Summary

• The Head of Transformation is a key leadership role responsible for driving strategic initiatives, process enhancements, and digital transformation within our financial organization.
• As a visionary leader, the incumbent will lead the Transformation Department, overseeing end-to-end transformation programs, process optimization, and the integration of emerging technologies.
• This role requires a seasoned professional with a proven track record in successfully delivering transformation programs in the financial industry.
• The Head of Transformation will collaborate with cross-functional teams, manage change effectively, and ensure compliance with regulatory requirements.
• The successful candidate will play a crucial role in shaping the organization’s future by fostering a culture of innovation and continuous improvement.

Duties and Responsibilities
Transformation Program Management:

• Plan, execute, and oversee end-to-end transformation programs, ensuring alignment with organizational objectives and timely delivery.
• Monitor and evaluate program effectiveness, making adjustments as necessary to achieve desired outcomes.
• Drive fundamental changes in the company’s value proposition, service delivery, and target markets.
• Strike a balance between short-term improvement and long-term value, fostering a sense of responsibility for change among line managers.

Process Improvement:

• Identify opportunities for process optimization and efficiency gains across various business functions within the financial organization.
• Implement best practices and continuous improvement methodologies to enhance operational effectiveness.

Digital Innovation:

• Drive digital transformation initiatives by leveraging emerging technologies to enhance customer experience, streamline operations, and support innovation within the financial sector.

Change Management:

• Develop and implement change management strategies to ensure successful adoption of new processes and technologies.
• Collaborate with stakeholders to build a culture that embraces and supports organizational change.

Policy and Procedure Implementation:

• Lead the application and implementation of new policies and procedures in collaboration with management.
• Support the development of new business opportunities through contacts, product development, and project efficiency improvement.

Strategic Leadership:

• Develop and lead the overall strategic vision for the Transformation Department, aligning it with the organization’s goals and objectives.
• Provide leadership and direction to the team.

Project Management:

• Lead multiple projects, confirming deliverables, resource needs, and work plans on new assignments.
• Support project managers in the design and implementation phases.

Operational Transparency and Governance:

• Ensure operational transparency, effective governance, and streamlined customer processes.
• Mitigate risks and resolve complex challenges to ensure smooth operations.

Business Model Design and Architecture:

• Develop the business model design and business architecture to support the company’s strategic objectives.

Collaboration:

• Collaborate with cross-functional teams, including IT, Operations, Finance, and other relevant departments, to ensure cohesive and integrated transformation efforts.
• Foster a collaborative and innovative work environment within the Transformation Department.

Risk Management:

• Identify potential risks associated with transformation initiatives and develop mitigation plans.
• Ensure compliance with regulatory requirements and industry standards.

Reporting and Analysis:

• Prepare regular reports and updates for executive leadership, highlighting progress, challenges, and key performance indicators related to transformation initiatives.
• Any other tasks as assigned by the line manager.

Key Performance Indicators (KPIs)

• Percentage of projects and initiatives with clear alignment to the company’s strategic objectives
• Percentage impact of digital transformation initiatives on overall business efficiency
• Number of successfully implemented change management strategies reflecting the organization’s vision
• Percentage increase in annual revenue attributed to implemented strategies
• Percentage reduction in operational costs and improvements in efficiency
• Percentage of projects delivered on time and within budget
• Achievement of project-specific KPIs and milestones
• Percentage Improvement in operational efficiency measured by key metrics (e.g., process cycle time, resource utilization)
• Percentage reduction in wasteful practices and streamlined product/service delivery
• Number of identified risks with mitigation plans
• Increase in customer satisfaction scores
• Incorporation of technology trends to support business transformation
• Percentage of successful implementation and adherence to new policies and procedures
• Leadership effectiveness measured through team feedback.

Qualifications and Requirements

• Bachelor’s Degree in Business Administration, Finance, or a related field; Master’s degree preferred.
• 5+ years of relevant experience in leading transformation programs, strategic transformation, change management, and business development within the financial industry.
• Strong strategic thinking and analytical skills.
• Excellent leadership and people management abilities.
• Good knowledge of financial products, services, and industry trends.
• Familiarity with regulatory requirements affecting the financial sector.
• Exceptional communication and presentation skills.
• Project management certification (e.g., PMP) is a plus.
• Strong financial acumen and project management skills.
• Familiarity with technology trends and their impact on business transformation.

Job Knowledge:

• Strong leadership skills to guide and inspire the team.
• Should have a strong working knowledge of management strategies, financial accounting, human resource planning, customer relations, and implementation of new technologies.
• Knowledge of the industry, market trends, competitive threats, and possible business opportunities.
• Clear and concise communication, both written and verbal.
• Ability to think strategically and align strategies with overall business objectives
• Strong ethical principles and integrity.
• Effective time management and prioritization of tasks.
• Strong interpersonal skills for effective collaboration.
• Commitment to ongoing learning and staying abreast of industry trends.

Skills / Competencies:

• Strong cross-functional background (as opposed to being an expert in one area) and have seen a variety of different business situations and challenges during their career.
• Demonstrated skills in leadership, management, and collaboration.
• Must possess exceptional creativity and problem-solving skills.
• Ability to engage at all levels, including senior executives.
• Detailed, oriented and ability to prioritize & handle multiple tasks at any given time.
• Ability to lead and motivate a large team.
• Ability to adapt quickly to new technologies, products and procedures
• Ability to work and thrive in a multi-tasked and fast-paced environment.
• Professional “get it done” attitude and work ethic.

Application Closing Date
30th December, 2024.