Incel Tourism LLC is one of the leading Destination Management Company based in Dubai, United Arab Emirates with a full fledge office in Lagos, Nigeria to cater for the growing Sub Saharan African market. As a licensed Inbound Tour Operator in UAE, the services we render to visitors, tourists and business travelers include taking care of all their travel arrangements including Visas, Flight Tickets, Hotel Booking, Tour Services and also MICE . We offer a spectrum of tailor-made tours packages covering cultural, historical and modern attractions of Dubai, Abu Dhabi and the other emirates of Sharjah, Ajman, Ras Al Khaimah, Um AlQuwain and Fujairah. Local services range from Hotel Bookings, Desert Safari Tours, Dubai City Tour, Airport Transfers, Medical Tourism, Dhow Cruise Dinner Dubai, Abu Dhabi City Tour, Burj Al Arab Tour Dubai, Dinner in Desert Dubai, Wild Wadi Water Park Tour, Burj Khalifa Tour Dubai, Water Park Dubai, Sharjah Tour Packages, Global Village Tour, Big Bus Tour Dubai, Al Ain Tourist Attractions, Wonder Bus Tours Dubai, Dubai Dolphinarium, Hatta Mountain Wadi, Jet Ski Tour Dubai, Fujairah East Coast Tour, Ski Dubai, Legoland Tour Dubai, IMG World of Adventures Dubai tour, Dubai Helicopter Tour, Oman Musandam Tour Dubai, Seaplane Tour Dubai and a host of other great places. Incel Tourism LLC has a full range of first class services and strives to be a world class tour company. Our goal is to introduce the beauty of U.A.E to the world, to share with our valuable guests the rich Arabian culture and history of U.A.E. Incel Tourism utilizes people, technology and service to be the tourism company of choice for all.

We are recruiting to fill the position below:

Job Title: Head of Transaction Processing

Location: Lagos

About the Role

• We are seeking a highly competent and results-driven Head of Transaction Processing to lead and oversee the organisation’s transaction processing operations.
• The successful candidate will be responsible for ensuring the accurate, timely, efficient and compliant processing of transactions, while maintaining strong operational controls, service standards and risk management practices.
• The role requires a hands-on operational leader with strong attention to detail, analytical capability and the ability to coordinate teams, resolve processing issues and drive continuous improvement across transaction workflows.

Key Responsibilities

• Provide strategic and operational leadership for the Transaction Processing function.
• Oversee the end-to-end processing, verification, reconciliation and settlement of transactions.
• Ensure transactions are processed accurately, promptly and in accordance with approved procedures and service-level agreements.
• Establish and monitor operational controls to minimise errors, losses, fraud and processing risks.
• Review and authorise transactions within approved limits and escalation frameworks.
• Monitor daily transaction volumes, exceptions, pending transactions and unresolved discrepancies.
• Coordinate with Finance, Treasury, Operations, Compliance, IT and other relevant departments to resolve transaction-related issues.
• Ensure timely reconciliation of transaction records and prompt resolution of outstanding items.
• Develop and maintain effective Standard Operating Procedures (SOPs), workflows and control mechanisms.
• Identify process gaps and implement improvements that enhance efficiency, turnaround time and customer experience.
• Monitor team performance through clearly defined KPIs and operational metrics.
• Prepare regular transaction-processing reports and provide actionable insights to Management.
• Ensure compliance with applicable regulatory requirements, internal policies and risk-control standards.
• Investigate transaction exceptions, operational incidents and control breaches and recommend appropriate corrective actions.
• Support the implementation and optimisation of transaction-processing systems and automation initiatives.
• Lead, coach and develop transaction-processing staff to achieve high standards of accuracy, productivity and accountability.
• Maintain appropriate documentation and audit trails for all transaction-processing activities.
• Participate in internal and external audits and ensure timely resolution of identified control issues.

Key Performance Indicators (KPIs)

• Transaction processing accuracy rate
• Transaction turnaround time
• Reconciliation and exception resolution rate
• Number and value of processing errors
• Outstanding/pending transaction levels
• SLA compliance
• Operational loss and control incidents
• Audit and compliance findings
• Team productivity and performance
• Customer/service delivery satisfaction

Qualifications & Experience

• Bachelor’s Degree in Accounting, Finance, Economics, Business Administration, Banking & Finance, or a related discipline.
• Professional qualification such as ACCA, ACA, ICAN,CFA or other relevant certification will be an advantage.
• 7–10 years’ relevant experience in transaction processing, banking operations, financial services, payments, finance operations or a related environment.
• At least 3 years’ experience in a managerial or supervisory position.
• Demonstrated experience managing high-volume transaction-processing operations.
• Strong knowledge of reconciliation, settlement, operational controls, transaction risk and exception management.
• Experience with financial systems, transaction-processing platforms and/or ERP systems.
• Strong proficiency in Microsoft Excel and data analysis.

What We Are Looking For:

• The ideal candidate is a highly organised, analytical and commercially aware operations professional who can manage transaction-processing activities with speed and accuracy while maintaining strong controls.
• The successful candidate must be comfortable working under pressure, managing competing priorities, identifying operational risks and driving teams to consistently deliver high-quality results.

Core Competencies:

• Transaction Processing & Operations Management
• Financial Controls & Reconciliation
• Risk Management & Compliance
• Process Improvement & Automation
• Data Analysis & Reporting
• Problem Solving & Decision Making
• Leadership & Team Management
• Attention to Detail
• Stakeholder Management
• Communication & Interpersonal Skills
• Integrity, Accountability & Confidentiality
• Results Orientation.

Application Closing Date
30th September, 2026.