Kloverharris Limited is a Human resource/IT Consulting company that provides high quality services to businesses across Africa. We pride ourselves in how well we assist organizations overcome challenges that bother on optimal performance by proffering a wide array of solutions through the use ofdeep IT expertise, industry- wide expertise and highly proficient tools. We help our clients move several steps into the future by delivering solutions that constantly meet international best practice.

We are recruiting to fill the position below:

Job Title: Head of Sales

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities
Sales Revenue:

• Drive and maximize sales performance to consistently achieve the overall sales target set by the company while ensuring operational integrity and monitoring monthly profitably.
• Develop initiatives to increase boutique sales.

Customer Retention:

• Implement retention strategies to ensure POLO can continue to have mutually beneficial relationships with target customers.
• Manage the achievement to business objectives, by utilizing a top client’s base.
• Establish, maintain and follow up on current clients and potential client’s relationships.

General Lead Flow and Patching Leaks:

• Undertake customer and market analysis to identify proposition development opportunities within our existing customer base.

New Customer Acquisition:

• Develop and drive acquisition strategies for POLO brand, with a key focus development digital marketing campaigns and solutions.
• Enhance POLO service proposition across all outlets to drive increased customer satisfaction and brand advocacy.
• Continuously improve our proposition for new customers, in particular looking at expanding the range of services these customers presently have access to.

Client Data Management:

• Capture meaningful customers data for the purpose of building relationships to personalize future clients development opportunities.
• Build and maintain a robust base portfolio.

Customer Service Management:

• Demonstrate sales leadership by playing an active role in the company customer engagement with all clients, ensuring the highest level of customer service is provided.
• Ensure that every customer feedback is put into a report and submit weekly to the executive Director.
• Develop a client order form.

Sales Budget Management:

• Total P&L accountability and annual budget sales planning and implementation.
• Support the sales and marketing operations in the areas of financial management.
• Have a sound knowledge of what sales will be in future time periods and use this to form an aggregate sales forecast.

Competitors Activities:

• Identify or competitors and evaluating their strategies to determine their strength and weaknesses relative to our own products and services.

Performance Management:

• Weekly review sales team performance and check on gap in performance and seek reasons and actionable steps to close the gaps and also give them feedback, motivate and stimulate them to even greater achievements.
• Work closely with the HR Manager in establishing standards for appraising performance.
• Motivate and monitor sales representatives in other stores on marketing and sales activities.
• Ensure that a learning culture is built across the company, that product knowledge and role play is conducted across boutiques once a week.

Skills and Qualifications

• Bachelor’s Degree in any discipline (candidates with international degrees are encouraged to apply)
• Preferably 15 years’ work experience in sales with 5 – 7 years in managerial level.
• Current knowledge of watch trends and competition in the marketplace.
• Ability to communicate effectively with clients and team (both oral and written).
• Numerate with ability to understand and analyze sales performance.
• Leading, mentoring and coaching of high performing sales teams.
• Retail management experience ideally within a luxury environment.
• Jewelry or timepiece product knowledge.
• Advanced selling skills and negotiation skills.
• Proven track record of sales achievements.
• Proven record of inspiring and motivating teams.
• Masters’ degree in any discipline will be an added advantage.
• Past experience working in investment banking, assets management, affluent/private banking, luxury real estate.
• Experience in dealing with High-Net-Worth Individuals (HNIs) and Ultra High Net Worth Individuals (Ultra HNIs).
• Proven track record of transacting in high volumes and closing high-value portfolios and deals.

Application Closing Date
10th October, 2025.