Hope Payment Service Bank Limited (Hope PSBank) is Nigeria’s premier Digital-first Bank. Incorporated in September, 2019, Hope PSBank leverages digital technologies to deliver inclusive financial services.

Our belief is that everyone irrespective of education, social or economic status and location should have access to financial and payment services with ease and convenience. We seek to provide the 4As – Accessibility, Affordability, Availability and Awareness of Digital Financial Services.

With Hope PSBank, every mobile telephone user can easily enjoy instant digital financial and payment services with his or her phone number as account number and also a means of payment across all channels – person-to-person on personal devices, web, merchants’ points of sale, automated teller machines and agency outlets.

All transactions on our platforms are gladly settled into accounts of our community of users and customers with any bank of their choice. These are borne out of our philosophy that competition is about service to customers and not about alternative service providers who we view as partners in the service of customers and not as competitors.

We are recruiting to fill the position below:

Job Title: Head, Reconciliation, Settlement & Chargeback

Location: Lagos
Employment Type: Full-time

Job Purpose

• To ensure effective service delivery and efficient processing of all transactions in Banking Operations within the stipulated TAT.
• Act as Back-up Staff to GH operations (if need be) and provide effective supervision to the other team members in operations.

Key Responsibilities

• To support the GH operations in the entire Operations of the Bank.
• Monitor effective reconciliation of electronic fund transfers and appropriate GLs, etc.
• Monitor and accurate posting of all settlement entries on payment channels/electronic transfers into respective GLs, income and expense accounts, etc.
• Authorization of all POS Merchant Inward transfers into Client accounts.
• Tracking and authorization of any failed inflows due to system issues to Customer accounts.
• Reconciliation and settlement of all payments and transfers done on the bank\’s various electronic platforms.
• Review on a daily basis transactions done via the bank application vis a vis the switching company (CBA Report vs Settlement Report).
• Refund of failed transactions to customers\’ accounts upon approval of HOD, Tech. Support.
• Daily Proof of accounts and reconciliation of all Operations & Settlement GLs in the Bank.
• Daily reconciliation of all our External Bank Statements with their corresponding Internal Mirror GLs e.g. CBN RTGS Statement, UBA Settlement Account, UBA Current Account, POS Merchant Settlement Account etc.
• Ensure proper documentation and archiving of transaction records.
• Efficient processing of all Interbank Placements, Investment bookings (TD, NTB, Bonds etc.)
• Prompt generation and sending of accurate investment confirmation letters to Clients.
• And any other task that might be assigned from time to time.

Requirements
Education / Professional Qualification:

• Minimum of a first degree or its equivalent in Accounting, Banking and Finance or related discipline.
• Post graduate degree or MBA is an added advantage.
• Professional qualification – ICAN, ACCA, CIBN.

Experience:

• Minimum of 12 years’ post-graduation experience in Banking Operations.

Skills:

• Excellent customer service orientation.
• Sound understanding of products and operational processes of all key businesses in the Bank.
• Strong written/oral communication skills.
• Good understanding of presentation skills and MS Office.

Application Closing Date
18th September, 2026.