Industry: Technology Solutions

Location: Isolo, Lagos, Nigeria

Job Description (Summary):

As the Head of Operations, you will lead and manage the day-to-day operations, ensuring optimal efficiency and performance. You will be responsible for operational strategy execution, performance tracking, team management, and the development of scalable processes to support growth.

Operational Leadership:

• Set targets and develop performance benchmarks to maintain low default rates and achieve operational goals.
• Manage the operations budget effectively and identify cost-saving opportunities to maximize efficiency.
• Develop and implement efficient operational policies, processes, and workflows.
• Evaluate performance by analyzing data and metrics, providing accurate reports on operational conditions.
• Ensure compliance with operational controls, administrative procedures, and financial targets.

Growth and Strategy:

• Identify strategic alliances and partnerships to support business objectives.
• Prepare the organization for growth by developing scalable infrastructure and processes.
• Execute growth strategies and explore opportunities for expansion.

Team Management:

• Lead and mentor the operations team, ensuring high employee engagement and performance.
• Provide leadership that reflects the company’s values, fostering a success-oriented and accountable environment.
• Oversee hiring, training, and performance evaluations to build a high-performance team.
• Coach and inspire team managers to achieve operational excellence and financial targets.

Technology and Innovation:

• Stay updated on emerging technologies and trends, recommending and implementing upgrades to improve operations.
• Spearhead innovative solutions to optimize operational efficiency.

Required Competencies:

Required Qualifications & Experience:

• Minimum of 4+ years of experience in operations management, with a proven track record in strategy execution and team leadership.
• Startup experience is an added advantage.
• Exceptional communication, negotiation, and analytical skills.
• Ability to effectively interface with all levels of employees and external stakeholders
• Working knowledge of assigned systems and User organization and practices
• Team player with a competitive spirit to excel and the ability to influence and motivate others
• Ability to resolve conflicts timely and effectively, including demonstrated ability to respond effectively to sensitive inquiries or complaints
• Ability to multi-task and take on additional responsibilities in line with the vision of the team
• Professional disposition with positive attitude, open-mindedness, and willingness to learn from team members
• Good decision-making skills

Budget: NGN 550,000 Monthly Net