Ileoja Market Place is a multi-sector company driving innovation across eCommerce, tech education, real estate, agribusiness, and digital product sales. Our mission is to empower individuals and businesses by providing quality products, educational resources, and industry-leading services, all tailored to meet evolving market needs.

We are recruiting to fill the position below:

Job Title: Head Of Operations (HOP)

Location: Ibadan, Oyo
Employment Type: Full-time

Description

• ILEOJA Group is looking for a highly organized, result-driven and experienced Head of Operations (HOP) to oversee our day-to-day operations, people management and Customer Service/Sales Closing Unit.
• This is a hands-on leadership position for someone who can manage people, enforce standards and, most importantly, drive measurable business results.

Your Key Responsibilities
People & Administration:

• Oversee staff attendance, discipline and performance
• Manage recruitment, onboarding and staff development
• Handle queries, warnings and disciplinary processes
• Coordinate staff training and performance reviews
• Maintain proper staff documentation and administrative processes.

CSR / Sales Closing Operations:

• Lead and supervise the CSR/Sales Closing department
• Manage Team Leaders and CSRs
• Monitor daily and weekly conversion/delivery performance
• Ensure minimum performance targets are consistently achieved
• Monitor CRM compliance and customer follow-up
• Improve sales closing and objection-handling techniques
• Monitor upselling performance
• Identify underperforming staff and implement corrective actions
• Coach Team Leaders and CSRs to improve results
• Ensure sales opportunities are not lost due to poor follow-up or operational failures

Operational Management:

• Monitor key daily operational KPIs
• Identify operational problems before they affect revenue
• Develop and implement processes that improve efficiency
• Prepare daily/weekly operational reports for Management
• Hold Team Leaders and staff accountable for results
• Work directly with the Managing Director to improve overall business performance.

You should be

• Interested candidates should possess an HND / Bachelor`s / Master`s Degree with 2 years experience.
• A strong people manager
• Highly organized and disciplined
• Comfortable managing a performance-driven team
• Experienced in sales, telesales, call centres, customer service or eCommerce operations
• Strong in CRM usage and reporting
• Able to identify problems and take action without waiting to be told
• Comfortable setting targets and holding people accountable
• A good communicator and problem solver
• Able to work under pressure
• Result-oriented rather than excuse-oriented.

Salary
N150,000 monthly.

Application Closing Date
18th August, 2026.