HarafBan Group is a renowned business conglomerate based in Nigeria. With a rich history spanning over several decades, the group has made significant contributions to various industries, including oil and gas, real estate, manufacturing, and financial services. Known for its commitment to excellence and innovation, HarafBan Group has consistently delivered exceptional results and achieved remarkable growth. With a diverse portfolio of successful ventures, the group continues to play a pivotal role in driving economic development and creating employment opportunities in Nigeria.

We are recruiting to fill the position below:

Job Title: Head of Operations

Location: Mile 12, Lagos
Employment Type: Full-time

Job Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities.

Application Closing Date
30th November, 2024.