At TalentSquare (RC 1453480), we help to find, grow and keep the remarkable assemblage of talent who are potential leaders in various fields as well as emerging specializations. We are champions of great organization culture and values, partnering with key business owners or hiring managers to help them build their organizations. Whether consulting for clients on how to build their teams, recruiting the right people, managing talents or developing programs for them, we are exceptionally focused on putting people (talent) first, and being as clear and transparent as possible to help our client’s understand how people are important to their business performance.

We are recruiting to fill the position below:

Job Title: Head, Digital Business Insights & Kiosk Operations

Location: Abuja
Employment Type: Full-time
Industry: Financial Services

Job Description

• We are seeking a Head of Digital Business Insights & Kiosk Operations to execute analytical activities in support of our overall digital strategy and key initiatives.
• In this role, you will provide analytical performance reports to the leadership team [Management] both on our digital services, products and the general kiosk(s) performance in various locations.
• You will work closely with your team to deliver outstanding output results & operational excellence and an exceptional experience for customers that interact with the kiosks in different locations.
• From driving daily sales performance to meeting operational standards, you’ll identify areas for improvement and, working with management on commercial improvements and the product team as necessary, and advise on where there is need to respond quickly to close the gaps.

Responsibilities and Duties

• Oversees the successful operational output of our kiosk in various locations.
• Responsible for recruiting new team members as necessary and ensuring that the kiosk location is always properly staffed.
• Analyze qualitative and quantitative metrics to detect and communicate impactful insights across digital products (e.g. mobile app, in-store kiosk) and digital/MarTech capabilities (e.g. loyalty, partnership possibilities and ads)
• Serve as data and analytics thought partner to product team – including assessing kiosk operations and other digital product performance, identifying areas for optimization, and providing other ongoing analytical support as needed
• Build robust suite of  performance management reports, curated self-service data exploration environments, and executive-level KPI scorecards
• Collaborate with data architecture/technology teams to specify requirements for new digital data capture and representation in data systems
• Actively monitor market trends and competitive dynamics.
• Support development of robust business cases, in partnership with Finance team and individual initiative teams
• Support  in setting performance targets for stakeholders internally [Product, marketing teams etc] & externally
• Consistently meets or exceeds sales and performance expectations in each location, including personal and team sales goals.
• Utilizes available reports/metrics to monitor performance and build individual development plans.
• Hold team members accountable to all performance standards, minimizing or eliminating performance gaps with a sense of urgency.

Requirements

• 5+ years of experience.
• Possess deep analytical expertise for both quantitative and qualitative data
• Proficient in using analytics to analyze how customers interact with owned digital assets
• Strong experience working with large data sets and using advanced tools for digital data analysis (e.g., SQL, Excel,Tableau etc)
• An understanding of consumer-facing businesses, with emphasis on businesses with a digital component
• A baseline understanding of digital operations & marketing measurement approaches (e.g. customer lifetime value, A/B testing) digital customer engagement trends
• Strong communication and presentation skills, and ability to present findings from analysis to leadership
• An eye for business, products and customer experience with a deep understanding of what drives value creation and customer engagement
• Effective organizational and time management skills; strong attention to detail.
• Ability to hold team members accountable, have crucial conversations and uphold company policies and operating procedures.
• Effective communication and interpersonal skills.
• Skilled at problem solving and conflict resolution.
• Well-developed ability to make sound decisions.

Application Closing Date
Not Specified.