Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organizations on a timely and consistent basis. Our vision is to build an Africa where payment is a seamless part of everyday life.

We are recruiting to fill the position below:

Job Title: Head, Change Management

Location: Lagos, Nigeria
Job type: Full-time

Job Summary

• As Head, Change Management, you will create and execute agreed change plans and initiatives to maximize usage
• Adoption, and minimize resistance, while partnering with stakeholders to drive changes in people, business processes, systems, technology, job roles, and organizational structures
• Ensuring that all projects meet objectives on time and within budget by enhancing employee adoption and usage.

Responsibilities
Designing Change Management Plans

• Preparing change management strategies to reduce expenses, increase revenue, and maximize efficiency.
• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support the design, development, delivery, and management of change communications.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Work with identified stakeholders to develop a change management project scope and articulate the impact of the changes to be executed.
• Provide adequate reporting and communication throughout the life cycle of change project

Performance Drive / Service Focus:

• Achieve buy-in and support from Management and Leads at delivering the required changes by harnessing change objectives and goals.
• Drive implementation and monitor successes and failures experienced during the lifecycle of the change.
• Coordinate the execution of change projects.
• Provide periodic reports to track and monitor change impacts

Sustain Change Implementation:

• Organize training engagement when and where required.
• Design a feedback platform to promote and enhance continuous improvement.
• Support the process management team to define and document more efficient processes.

Risk Identification & Analysis:

• Define systems or control tools that would be used to implement successful changes and reduce or eliminate change failures.
• Manage systems and tools that ensures all change stages are delivered successfully and within agreed set timelines.
• Research and proffer strategies for resolving foreseeable challenges that may emanate from human resistance to change.

Required Qualifications
Academic Qualification(s):

• Bachelor’s Degree in Business Administration, Engineering or a relevant discipline
• Master’s in Business Administration or any Management (Postgraduate) related degree (preferred)

Relevant professional qualifications such as:

• Lean Six Sigma Green Belt
• Project Management Professional Certification
• Change Management Certification

Experience (Number of relevant years):

• Minimum of 7 years cumulative relevant working experience
• Understanding of Continuous Improvement and Project Management methodologies
• At least 2 years’ work experience in Change Management
• Knowledge of concepts, techniques and theories associated with satisfactory service delivery

Application Closing Date
Not Specified.