Job Purpose

• The General Administration Manager oversees the efficient functioning of administrative operations, ensuring a clean, safe, and compliant work environment.
• They manage facility maintenance, fleet operations, security, and immigration matters, contributing to the smooth functioning of daily activities and regulatory compliance.

Core Responsibilities and Key Result Areas

Office Maintenance and Hygiene:

• Supervise and coordinate daily office cleaning activities to ensure a consistently clean and sanitary workspace.
• Implement and enforce hygiene standards and protocols for all office areas.
• Manage the procurement and inventory of cleaning supplies and equipment.
• Conduct regular inspections to identify maintenance needs and address them promptly.
• Collaborate with vendors and contractors to ensure high-quality cleaning services.

 Facility Management:

• Schedule and oversee diesel and generator servicing and repairs to minimize downtime and maintain uninterrupted power supply.
• Develop and implement security policies and procedures to safeguard company assets and personnel.
• Coordinate with waste management agencies like Lawma/Refuse Management for prompt collection of refuse, ensuring compliance with environmental regulations.
• Conduct risk assessments and implement measures to enhance facility safety and security.
• Manage contracts and relationships with facility maintenance (Cleaners) and security service providers.

Fleet and Transportation Management:

• Coordinate all aspects of fleet operations, including vehicle maintenance, fueling, and scheduling.
• Monitor vehicle performance and utilization to optimize efficiency and reduce operational costs.
• Ensure timely renewal of vehicle documents such as licenses, permits, and insurance to maintain regulatory compliance.
• Provide training and support to drivers to ensure safe and responsible driving practices.
• Develop and implement transportation policies and procedures to improve overall fleet management.

Immigration and Documentation:

• Process and maintain immigration-related documentation for international travel, visas, permits, and Passport Renewal
• Stay updated on changes in immigration laws and regulations to ensure compliance.
• Liaise with government agencies, legal counsel, and external partners to facilitate smooth processes.
• Assist employees with visa applications, renewals, and other immigration-related inquiries.
• Maintain accurate records and files of all immigration documents and transactions

Key Performance Indicators

• Office Cleaning: Percentage of days the office meets cleanliness standards.
• Security: Number of security incidents and Response time to security breaches.
• Lawma/Refuse Management: Compliance with waste disposal regulations.
• Fleet Management: Vehicle uptime and maintenance records.
•  Percentage of vehicles with up-to-date documentation, Timeliness of document renewals.
•  Immigration: Timeliness of visa and permit processing.

Knowledge Requirements

• Must have solid written and oral communication skills
• Understanding of facility management principles and best practices.
• Familiarity with security protocols and measures.
• Understanding of waste management regulations and practices.
• Proficiency in fleet management and logistics.
• Knowledge of vehicle documentation and renewal processes.
• Understanding of immigration laws and documentation requirements.
• Strong organizational and managerial skills.

Job Specifications

• Bachelor’s degree in business administration, Facility Management, or related field.
• Any related professional qualification is required.
• Minimum of 4-7 years Facility Management or General admin role within the QSR industry, with at least 2 years in a leadership role experience.

Decision Expectations

• Prioritize maintenance and repair tasks based on urgency and impact on operations.
• Allocate resources effectively to meet facility and transportation needs.
• Make decisions regarding security protocols and emergency response procedures.
• Ensure compliance with waste management and immigration regulations.
• Coordinate with relevant departments and external vendors to achieve operational goals.