Valuemart is a dynamic retail and hospitality company committed to delivering exceptional customer experiences through quality products, excellent service, and innovative business solutions. With operations spanning retail, bakery, restaurant, and café services, we pride ourselves on creating value for our customers, empowering our employees, and contributing positively to the communities we serve.

We are recruiting to fill the position below:

Job Title: Fulfilment Officer

Location: Wuye, Abuja (FCT)
Employment Type: Full-time

Job Summary

• The Fulfilment Officer is responsible for ensuring the accurate, timely, and efficient processing of customer orders from receipt to delivery.
• The role involves coordinating with the warehouse, inventory, logistics, and customer service teams to ensure orders are fulfilled according to company standards while maintaining high customer satisfaction.

Key Responsibilities

• Receive, review, and process customer orders accurately.
• Coordinate with the warehouse to ensure timely picking, packing, and dispatch of orders.
• Monitor inventory levels and report stock shortages or discrepancies.
• Liaise with logistics partners to ensure prompt and efficient deliveries.
• Track orders from dispatch to delivery and resolve any fulfilment issues.
• Ensure all order documentation is complete and accurate.
• Handle customer enquiries related to order status, delays, or delivery issues.
• Maintain accurate records of fulfilled orders, returns, and inventory movements.
• Work closely with the sales, procurement, and customer service teams to ensure seamless operations.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Prepare daily, weekly, and monthly fulfilment reports.
• Identify process improvement opportunities to enhance operational efficiency.

Job Requirements

• Bachelor’s Degree or HND in Business Administration, Logistics, Supply Chain Management, or a related field.
• 1–2 years’ experience in fulfilment, logistics, inventory, warehouse operations, or a similar role.
• Strong knowledge of inventory management and order fulfilment processes.
• Proficiency in Microsoft Office Suite, especially Excel.
• Experience using inventory or ERP systems is an added advantage.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Good communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Strong problem-solving and analytical abilities.
• High level of integrity and accountability.
• Ability to work effectively both independently and as part of a team.

Application Closing Date
30th July, 2026.